RCS Manager Training

Position located in Pune, India Office. Working hours Monday thru Friday 7:30pm - 4:30am

POSITION-SPECIFIC OVERVIEW

This position is responsible for designing, delivering, and continuously improving the training curriculum that prepares new and tenured associates to perform front-end, mid-cycle, and back-end revenue cycle functions accurately and compliantly. This role partners with Operations, Quality, Workforce Management, and Client Services to close skill gaps, accelerate new-hire time-to-proficiency, and sustain the production quality, productivity, and compliance standards that RCM clients require. The Training Manager owns the training lifecycle end to end: needs assessment, curriculum design, delivery, certification, and post-training performance tracking, and serves as the primary escalation point for all learning and capability-building activities within the account or business unit.

CORE RESPONSIBILITIES

• Lead, coach, and develop a team of training consultants, instructional professionals, and learning specialists to ensure high-quality delivery of training services and learning solutions.
• Establish team priorities, allocate resources, and manage workload to support organizational objectives, client commitments, implementation activities, and operational requirements.
• Oversee the design, development, delivery, and maintenance of training programs, curricula, learning materials, and performance support resources.
• Partner with business leaders, clients, product teams, implementation teams, and other stakeholders to identify learning needs and develop training strategies that support business goals and successful solution adoption.
• Ensure training programs effectively support onboarding, workforce readiness, product utilization, workflow adoption, and business process execution.
• Monitor training effectiveness through performance metrics, learner feedback, assessments, and business outcomes, implementing improvements to enhance learning impact.
• Establish and maintain standards, methodologies, and best practices for instructional design, training delivery, content development, and learning measurement.
• Manage the development and maintenance of training content to ensure accuracy, consistency, regulatory compliance, and alignment with product and service enhancements.
• Support organizational change and client implementation initiatives through learning strategies, knowledge transfer plans, and readiness programs.
• Collaborate with cross-functional leaders to ensure learning programs align with customer needs, operational priorities, and strategic objectives.
• Manage departmental budgets, vendor relationships, learning technologies, and other resources as assigned.
• Foster a culture of continuous learning, innovation, professional development, and operational excellence within the team.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Education, Instructional Design, Business Administration, Healthcare Administration, Organizational Development, Communications, or a related field, or equivalent combination of education and experience.
• 8 years’ experience designing, developing, and delivering training programs, learning solutions, or workforce development initiatives.
• Experience leading, supervising, mentoring, or developing employees, project teams, or training professionals.
• Knowledge of adult learning principles, instructional design methodologies, and learning effectiveness measurement practices.
• Experience managing multiple projects, priorities, and stakeholder relationships in a fast-paced environment.
• Strong leadership, coaching, communication, facilitation, and interpersonal skills.
• Ability to build partnerships and influence stakeholders across multiple functions and organizational levels.
• Experience using learning technologies, learning management systems, and training delivery tools.
• Strong analytical, organizational, problem-solving, and decision-making skills.

PREFERRED QUALIFICATIONS

• Experience in healthcare, healthcare technology, revenue cycle management, clinical operations, software, SaaS, or professional services environments.
• Experience leading training teams that support product implementations, client onboarding, technology adoption, or organizational change initiatives.
• Experience managing customer-facing training and enablement programs.
• Knowledge of healthcare workflows, regulatory requirements, coding, reimbursement, or operational processes.
• Experience with instructional design frameworks such as ADDIE, SAM, or similar methodologies.
• Experience implementing learning strategies, competency frameworks, and workforce capability programs.
• Experience supporting large-scale transformation, change management, or enterprise learning initiatives.
• Professional certifications in learning and development, instructional design, project management, change management, leadership, or related disciplines.

PHYSICAL DEMANDS/WORKING CONDITIONS

Primarily works in a standard office environment. Sit/Stand at a desk working consistently on a computer. Frequently talking, hearing, seeing, and heavy use of a keyboard and mouse. May require working after hours.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company-Wide Recharge Days

• Peer-based incentive “Cheer” awards

• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https://veradigm.com/about-veradigm/careers/benefits/

https://veradigm.com/about-veradigm/careers/culture/

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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