Sr Manager, Cloud Delivery Engineering

About the role

Veradigm runs hundreds of hosted client environments across Azure, AWS, and on-premise data centers. We're looking for a Manager of Cloud Delivery Engineering to lead three teams: Upgrades, which delivers application upgrades across the fleet; Cloud Onboarding & Migration, which provisions new client environments and moves clients between platforms; and FollowMyHealth operations, which runs our patient engagement platform and its interfaces.

This is a player-coach role. You'll lead a large global team through team leads and coordinate daily with peer organizations. You'll also stay technical enough to work a failed deployment, read a pipeline, and identify which layer of the stack - network, identity, compute, database, application, or configuration - a problem lives in.

Today, upgrades and provisioning are largely manual. Our principal engineer is building the patterns, pipelines, and automation that replace that work. You'll take it from pattern to practice: run it at scale, shape the teams around it, and hire for the skills the new model needs. This is a growth role, and the team will change as the work does.

What you'll own

• People. Lead 20-30 people through direct reports and team leads. Hire, coach, manage performance, and reshape roles as the work moves to automation.

• Upgrades. Move fleet upgrades to mostly automated, staged releases validated by automated testing. Own reliability, change failure rate, and rollback.

• Cloud Onboarding & Migration. Run provisioning and migration as a series of pipelines the team operates front to back - on-premise to Azure, Azure to Azure, and Azure to AWS. The team owns environment variables, configuration, and data movement; pipeline and code defects go to the owning teams.

• FollowMyHealth Operations. Through a designated lead, keep FollowMyHealth, MPE, and their interfaces reliable.

• Adoption. Partner with the principal engineer to put new patterns and pipelines into production use, and feed operational gaps back into the design.

• Delivery. Own intake, prioritization, and committed dates. Manage prerequisites as critical path, run clean change windows, and see root causes fixed.

• Partnership. Coordinate with CloudOps, DBOps, Network, Security, DevOps, Development, Product, and Sales. Hold clear lines on who owns what, and push back when a design creates risk.

What success looks like

• Upgrades run mostly automated, with automated tests gating each stage.

• Provisioning and migration run as pipelines the team operates end to end, with clean handoffs to code owners.

• Manual, click-driven work replaced by documented, repeatable process.

• FollowMyHealth operations running under a designated lead with a documented scope.

• A team staffed and skilled for the automated model.

• Predictable delivery against committed dates.

Required qualifications

• Bachelor's degree or equivalent technical/business experience.
• Experience leading infrastructure, platform, or operations teams of 20 or more across time zones, including through team leads.

• Has led a team from manual operations to automation, reshaping its skills through hiring and performance management.

• Working knowledge across the stack - networking, identity, compute, storage, database, and application - enough to isolate a fault and route it to the right owner.

• Hands-on Azure infrastructure experience; AWS experience or strong readiness to take it on.

• Practical use of infrastructure as code (Bicep/ARM, Terraform, or CloudFormation) and Git-based CI/CD; able to read and troubleshoot a pipeline.

• Has run application upgrades or deployments across a large, multi-tenant fleet, including automated testing and validation.

• Planned and delivered platform migrations end to end, including data moves and cutovers.

• Hands-on Windows Server, SQL Server, and PowerShell skills.

• Builds working relationships across organizations and explains technical risk in business terms.

Preferred qualifications

• 12+ years relevant work experience; 4-7yrs relevant leadership experience including directing the work of others
• Experience with Parallels RAS, Citrix, or RDS-style hosted desktop environments.

• Multi-tenant or managed-hosting background.

• Healthcare interoperability experience - FHIR, HL7, or patient portals.

• Automated test frameworks for deployment validation.

• Background in HIPAA or similarly regulated environments.

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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