Product Manager

About VerbaFlo

VerbaFlo.ai is a fast-growing AI SaaS startup building a next-generation AI automation platform for real estate, PBSA, and enterprise teams — powering conversations, workflows, campaigns, and decision-making across channels. As a part of our dynamic team, you’ll work alongside industry leaders and visionaries to drive innovation and execution across multiple functions, as VerbaFlo scales rapidly across the UK, EU, and the US.

Role Overview

We are looking for a sharp Product Manager to help scale and evolve VerbaFlo’s AI automation platform, which is already live with real estate, PBSA, and enterprise customers across multiple markets. You will work closely with engineering, AI, design, and customer-facing teams to identify high-impact problems, define solutions, and ship features that deepen the value customers get from VerbaFlo every day. This is an ideal role for an experienced product manager who is comfortable going deep on technology, can own significant areas of the platform end to end, and wants to help shape product direction at a fast-scaling AI company.

Responsibilities

• Own the end-to-end product lifecycle for features and modules, from problem discovery to launch and iteration.
• Scale and evolve the core platform as our customer base grows, balancing new capabilities with reliability.
• Conduct customer discovery through interviews, call reviews, and feedback sessions across the UK, EU, and US.
• Translate customer and business needs into clear PRDs, user stories, and acceptance criteria.
• Prioritise the roadmap using data, customer impact, and business value, and communicate trade-offs clearly.
• Work closely with engineering on scoping, technical trade-offs, sprint planning, and delivery.
• Partner with AI/ML engineers to define use cases for LLM-powered agents, voice, and conversational workflows. Define evaluation criteria for AI features — accuracy, latency, hallucination rates, and conversation quality.
• Write and iterate on prompts, conversation flows, and agent behaviours alongside the AI team.
• Collaborate with design to create intuitive user journeys, wireframes, and prototypes.
• Define success metrics and build dashboards to track adoption, engagement, and customer outcomes.
• Analyse product usage data and conversation logs to identify gaps and opportunities.
• Run experiments and A/B tests to validate hypotheses and improve product performance.
• Coordinate launches with sales, marketing, and customer success, including release notes, demos, and enablement.
• Support integrations with CRMs, property management systems, and third-party platforms used by our customers.
• Gather and synthesise feedback from sales calls, support tickets, and enterprise client reviews.
• Track the competitive landscape and emerging AI capabilities, turning insights into product bets.
• Establish and own lean product processes, documentation, and rituals as the team scales.

Requirements

• 4-5 years of experience in Product Management, ideally in B2B SaaS or AI-first products.
• Track record of owning a product area end to end and driving measurable business outcomes.
• Experience taking a product or feature from 0 to 1 is preferred.
• Working understanding of LLMs, AI agents, APIs, and how modern software systems are built.
• Hands-on experience with AI tools, prompt engineering, or no-code/low-code builders is a plus.
• Ability to write crisp PRDs and communicate clearly with engineers, designers, and business stakeholders.
• Strong analytical skills; comfortable with SQL, spreadsheets, and product analytics tools.
• Customer-obsessed, with a track record of turning user insight into shipped product.
• Exposure to real estate, PBSA, proptech, or conversational AI is a strong plus.
• Comfortable working across time zones with international customers and teams.
• Strong ownership, bias for action, and follow-through on multiple concurrent priorities.
• Sharp, structured problem-solver who is comfortable operating with ambiguity.
• Ambition to grow into a senior product leadership role.

Why Join Us?

• Shape a live AI product used by enterprise customers, with real ownership from day one.
• Work alongside a strong, hands-on engineering and AI team.
• Work across global markets — UK, EU, India, and US.
• Work at the cutting edge of LLMs, voice AI, and agentic automation.
• A clear growth path toward senior product leadership.

If you’re a builder at heart who loves turning messy problems into products customers can’t live without, and you’re excited to help shape the future of AI automation at VerbaFlo, we’d love to hear from you!

Skills

Product Management, Large Language Models (LLM), Artificial Intelligence (AI), A/B Testing, Startups, SaaS, SQL