Principal DevOps Engineer

We are seeking a talented and experienced Principal DevOps Engineer / Site Reliability Engineer (SRE) to lead and drive the DevOps and SRE initiatives for our multi-tenant SaaS platform. The Principal DevOps Engineer will lead the design of our engineering platform, standards, and automation to enable product teams to build, test, and deploy independently and safely. The role is deeply hands-on and highly influential, partnering with engineering teams to create self-service pipelines and infrastructure that production teams can confidently operate. This role is based in our Boston, MA location which has a flexible hybrid work model.

• Design and evolve a modern DevOps platform that enables engineering teams to own their build, test, and deployment workflows end-to-end.
• Build and maintain CI/CD pipelines (GitHub Actions or similar) for microservices, data workloads, and batch jobs, emphasizing self-service and repeatability.
• Define and enforce repository and branching standards, code quality practices, and automation patterns across engineering teams.
• Architect and implement infrastructure-as-code using AWS CDK and Terraform for consistent, auditable environment provisioning.
• Partner with production/IT operations teams by giving them robust, automated deployment workflows and infrastructure patterns rather than directly running production.
• Collaborate with architects and senior engineers to set technical direction and make key platform decisions around resiliency, security, and scalability.
• Drive best practices around observability and reliability (dashboards, alerts, logs, traces) so production teams have the insight they need to operate services.
• Produce clear documentation, reference implementations, and templates that help teams adopt common patterns quickly.
• Mentor and coach engineers (indirectly, no direct reports) by pairing, code reviews, and design reviews, raising the overall DevOps maturity across squads.

Required Qualifications

• 10+ years in DevOps or Platform Engineering, including 5+ years in a senior or lead role.
• 3+ years designing and operating solutions on AWS cloud services and architecture.
• Strong software engineering background with 5+ years of hands-on development experience in Python, Java, or a similar language.
• Proven experience architecting, building, and deploying microservices in distributed, production environments.
• 2+ years of hands-on experience with GitHub Enterprise (including Actions and branch rulesets).
• Experience designing and evolving microservices architectures for independent deployability and scalability.
• Strong architecture experience designing large-scale CI/CD and release engineering infrastructure.
• Demonstrated experience establishing and enforcing repository standards, naming conventions, and governance policies at scale.
• Expert-level proficiency with Terraform for infrastructure-as-code at scale.
• Practical experience with Docker and Kubernetes for containerization and orchestration.
• Excellent communication skills with the ability to provide technical leadership and collaborate effectively across functions/teams.

Preferred Qualifications

• Bachelor's or Master's degree in Computer Science, Software Engineering, or related field
• AWS Certified DevOps Engineer or Solutions Architect certification
• Experience with developer platform tools like Backstage for service catalogs
• Experience with Azure DevOps for work management
• Experience implementing DORA metrics and DevOps performance indicators