Workplace Coordinator

Local Service Desk Support Coordinator

Antony, France | Full-time | On-site

About Verisure

At Verisure, we protect what matters most. As the leading provider of professionally monitored security services in Europe and Latin America, we protect more than 6 million customers across 18 countries through innovative technology, dedicated people, and world-class service.

We are growing rapidly and are now looking for a Local Service Desk Support Coordinator to lead and coordinate our Local IT Support operations in France.

This is a unique opportunity for an experienced IT Support professional who enjoys combining hands-on technical work with team coordination, stakeholder management, and service improvement.

The role

As Local Service Desk Support Coordinator, you will be responsible for ensuring high-quality IT support services across our French operations. You will coordinate a distributed team located across Antony, Lille, and Angers while remaining operational and actively supporting the business.

You will act as the local point of contact for Workplace and End User Services in France, partnering with business stakeholders, leadership teams, and technical support functions to continuously improve service performance and employee experience.

This role offers significant visibility across the organization and the opportunity to work in a complex and dynamic international IT environment.

Key Responsibilities

Service Delivery & Support Excellence

• Ensure service levels and support commitments are consistently achieved
• Act as the primary escalation point for complex incidents, VIP users, and critical requests
• Support major incident management and business communications
• Monitor ticket quality, service performance, and customer satisfaction
• Oversee the lifecycle management of workplace devices, including laptops, mobile devices, docking stations, and peripherals
• Drive improvements that enhance user experience and reduce support demand

Team Coordination

• Coordinate and prioritize daily activities across the France On-Site Support team
• Manage workload distribution, backlog reviews, and work-in-progress activities
• Support team development, onboarding, training, and knowledge sharing
• Coordinate scheduling, availability, and service continuity across locations
• Collaborate closely with global IT Operations teams and key business stakeholders

Continuous Improvement & Reporting

• Track operational performance and service metrics
• Produce regular management reports and operational dashboards
• Lead initiatives to improve efficiency, service quality, and employee satisfaction
• Identify recurring issues and implement corrective and preventive actions
• Drive knowledge management and process improvement initiatives

What We're Looking For

Required Experience

• 5+ years of experience within IT Support, Service Desk, Workplace Support, or End User Computing environments
• Experience coordinating teams, workloads, or support operations
• Strong technical troubleshooting capabilities across workplace technologies
• Experience supporting executives, VIP users, and business-critical environments
• Experience working with ticketing systems and IT service management processes
• Experience with Microsoft Intune and endpoint management solutions

Technical Knowledge

• Windows, macOS, and preferably Linux environments
• Endpoint and device lifecycle management
• Microsoft Intune
• Mobile device management
• Hardware deployment, replacement, and asset management
• IT support and incident management best practices

Personal Attributes

• Strong communication and stakeholder management skills
• Service-minded and customer-focused approach
• Excellent planning and organizational skills
• Ability to work independently and take ownership
• Structured, reliable, and proactive
• Continuous improvement mindset
• Comfortable interacting with senior business stakeholders and leadership teams

Language Requirements

• Fluent French
• Professional English

What We Offer

• A key role within one of Verisure's largest markets
• Broad exposure to modern workplace technologies across Windows, macOS, and Linux environments
• The opportunity to lead and influence local service delivery across multiple locations
• A highly collaborative international environment
• Ongoing learning and development opportunities
• Regular travel within France to support and engage with local teams

Location

This position is based full-time in our Antony office (France).

Please note that this is an on-site position, requiring regular presence in the office and occasional travel to our locations in Lille and Angers.

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that innovation can be big or small; it's a continuous state of mind that inspires us to think differently and always make things better.
• Winning as a Team: Our people know that by leveraging one another's strengths, investing in and developing our team's capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

Apply today!

Verisure is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are an international company with colleagues and offices across multiple countries.

If you have questions regarding this position, please reach out to Lucas Stenberg, Group TA Specialist, at [email protected].