Assoc Director -Performance Assurance

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As an Associate Director - Peformance Assurance, you will be responsible in this leadership position for partnering with Fiber Engineering and Operations (FE&O) Field operations teams to drive operational efficiency and deliver cost savings, through process improvement and automation.

As the Associate Director, you will lead a workforce focused on field operations performance assurance, the integration and launch of new technology, Transformation Office projects centered on improving the customer experience and service delivery models for Fios products and other services and overseeing the PMO. Focal points for the leader in this position include; aligning on strategy with senior leadership and cross-functional organizations ensuring execution among working teams for multiple large-scale projects in tandem.

FE&O is the team of employees responsible for the Installation and Maintenance, Construction, Contract Services, Central Office, Fiber Solution Center, LiveSource and Customer and Operations Support Centers. The products and services that the FE&O team supports are Fios, 5G Home, Copper, High Speed Internet, VoiceConnect and Special Services for Consumer and Business customers.

You will be responsible for the following but not limited to:

• Identifying business gaps, mapping processes and designing technical solutions.
• Build program roadmaps (including AI), sizing, scoping and delivering their benefits to the business.
• Using tools and methodologies for numerous large initiatives, you and your team will transform data into insights and recommendations to improve the customer and employee experience.
• Demonstrate sound financial acumen, including managing budgets and accurate financial forecasting.
• Delivering and accounting-for cost savings by transforming the business.
• Ensuring project work progress sufficient to meet established savings targets and BVs.
• Establish PMO governance aligning output with business strategy.
• Translate complex technical milestones and sprint data into clear, business-focused reports and presentations for senior management.
• Leading multiple cross-functional stakeholder teams, implementing strategic enterprise-wide programs.
• Evaluating opportunities for the creation of complex business cases/models using VLSS tools and methodologies, as well as a thorough analysis and understanding of key drivers, assumptions, and scenarios.
• Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior management while stakeholdering across the organization.
• Collaborating with cross-functional leadership in prioritization of initiatives and development of a strategic roadmap.
• Presenting recommendations and ongoing updates to executive leadership in-person, and virtually.
• Drive continuous improvement, leveraging the latest industry knowledge and methods for technical project and program delivery.
• Partnering with Finance and Accounting on capital and expense targets.
• Stakeholdering with senior leadership to align on funding and target deliverables.
• Overseeing a productive partnership with external business consultants.
• Partnering with Sourcing to ensure contract scope aligns with business strategy.

What we’re looking for...

You are a proven leader and self-starter, able to manage multiple projects start to finish, keeping stakeholder teams engaged, measuring and analyzing data and presenting regular updates to executive leadership. You drive large-scale, cross-functional initiatives that expand our market leadership, drive revenue and margin growth and allow us to most effectively and efficiently serve our customers. As a strong team player, you excel at building trust and rapport with stakeholders at all levels.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Four or more years experience in Accounting, Finance or Economics.
• Six or more years background/experience with Project management
• Lean Six Sigma experience
• Three or more years experience G-Suite proficiency.
• Three or more years experience creating & presenting executive level presentations.
• Experienced people leader with a track record of effectively managing and fostering the growth of teams and managing strategic partnerships.
• Willingness to travel.

Even better if you have one or more of the following:

• A Master's degree.
• Project management credentials.
• Experience with AI and AI project development
• Lean Six Sigma certification
• Four or more years of Field Operations leadership experience.
• Data management, architecture, analysis and agile development experience.
• Experience in communications or communications strategy.
• Experience working creatively and analytically in a problem-solving environment.
• Strong leadership skills, ability to balance multiple projects in a fast-paced environment, and experience managing a team.
• Exceptional organizational and communication skills.
• Excellent interpersonal and negotiation skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

If you believe this job posting is missing information required by the Virginia wage or salary range transparency law, please report it via [email protected].

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The salary range for the location(s) listed on this job requisition based on a full-time schedule is: $103,000.00 - $198,000.00.The salary range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $113,500.00 - $198,000.00.The salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $113,500.00 - $198,000.00.