Associate Director Network Performance

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

You will lead and manage a highly motivated and successful System Performance Engineering team. You will oversee the successful implementation of new assets into the existing network in support of regional goals and customer satisfaction.

• Conducting long term planning to ensure performance solutions are tracked and included in network upgrades and redesigns.
• Ensuring network performance maintains consistency with the changing requirements and needs of the business.
• Leading engineers through change as our network and skill sets transform.
• Managing the operation and maintenance of all technologies necessary to expand and evolve the network to meet customer demand for new and improved service offerings.
• Collaborating with internal teams and peers to determine the business needs and execute data requests.
• Driving continuous improvement, leveraging the latest industry knowledge and methods for ensuring network performance.
• Ensuring the organization meets the metrics set-forth by leadership including administrative, auditory, and KPIs.
• Ensuring the security, safety, and environmental compliance of systems and facilities are in accordance with corporate guidelines.

What we’re looking for...

You have the ability to understand customer priorities and translate them into business plans. As a forward thinking leader, you align capabilities to deliver complex solutions with continually high levels of customer service. You enjoy solving problems and driving efficiency every day to ensure client satisfaction while providing the highest value to the business. Truly a “people person,” your outstanding interpersonal skills mean you’re able to build positive relationships with a variety of people. And as a leader, you’re able to motivate, create engagement and a sense of ownership in your team members. You’re comfortable leading a technical function-complex integrated solutions excite you. You understand our responsibility to our customers, our shareholders, employees and society and you’re excited to help us live up to it.

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Valid driver's license.
• Willingness to travel across the assigned territory and work a flexible schedule, including evenings, weekends, on-call rotation, and responding to emergency outages.

Even better if you have one or more of the following:

• Network Performance experience.
• Ability to adapt to changes - openness to different viewpoints and ability to learn new skills and concepts as our network transforms.
• Coaching, feedback and teamwork skills.
• Experience working in an environment with employees represented by a collective bargaining agreement.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.