Service Administrative Assistant

About Vermeer Southeast

Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. Vermeer Southeast is a 100% employee owned company.

About the role

Vermeer Southeast is currently seeking a Service Administrative Assistant in Fort Myers, FL to support various administrative duties within our Service Operations, including but not limited to managing work orders, processing parts requisitions, filing claims, and overseeing general office tasks. This role will help ensure the seamless and efficient running of daily operations for the team. This position demands a keen attention to detail, strong communication skills, and the ability to juggle multiple tasks at once.

What you'll do

• Monitor our digital communication system (Modern) daily for completed work orders by technicians, ensuring all relevant documentation is present for warranty claim filing.
• Finalize and close work orders after confirming all tasks are completed and necessary documentation is submitted.
• Submit, track, and follow up on warranty claims for corrections or RMA, ensuring all documentation is complete and accurate.
• Organize and maintain physical records related to work orders, claims, and other administrative tasks.
• Monitor, prioritize, and respond to daily emails to ensure smooth communication within the team and with external contacts.
• Assist the Service Manager with tasks such as generating spreadsheets and conducting data analysis as required.

Qualifications

• 1-3 years of experience in administrative assistant, customer service and/or warranty operations.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Must understand company objectives and possess the ability to make decisions and undertake actions which balance customer needs with company policies.
• Excellent organizational, analytical, problem solving, and decision-making skills.
• Excellent oral, written, and interpersonal skills
• Takes initiative, is flexible, and has strong attention to detail.
• Ability to solve problems and deal with a variety of variables in situations where only limited information exists.
• Proficiency in office software (Excel, Outlook, etc.).
• Attention to detail and ability to follow instructions accurately.

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Paid Training
• Corporate Chaplains Program
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer