Senior ServiceNow Developer

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.

We are looking for an experienced Senior ServiceNow Developer / Configuration Specialist to support the development, configuration and enhancement of ServiceNow solutions within a complex enterprise environment.

The successful candidate will have strong hands-on ServiceNow expertise across development, configuration, workflows, integrations and platform capabilities. Experience across modules such as ITAM, ITSM and ITOM is particularly relevant, with additional expertise in areas such as HRSD, App Engine or Flow Designer beneficial.

Key Responsibilities

• Develop and configure ServiceNow features, applications and workflows to automate and enhance business processes.
• Write, test and maintain scripts and configuration components to meet project and operational requirements.
• Configure ServiceNow components including forms, workflows, client scripts, server-side scripts and business rules.
• Customise user interface elements and develop Service Catalog items using Flow Designer and script-based workflows.
• Collaborate with architects, analysts, process owners and other stakeholders to gather requirements and translate them into effective technical solutions.
• Design and support ServiceNow integrations with other enterprise systems using native and third-party integration capabilities.
• Support data imports and exports, including the use of Transform Maps and associated integration tools.
• Support CMDB maintenance and related configuration activities.
• Troubleshoot and resolve incidents, defects and technical issues associated with ServiceNow implementations, configurations and upgrades.
• Perform unit testing and contribute to system and integration testing to maintain code quality and platform stability.
• Support ServiceNow upgrades and assess the impact and applicability of new platform functionality.
• Contribute to the ongoing improvement, performance and maintainability of the ServiceNow platform.
• Work within established Agile, SDLC and DevOps practices.

Essential Skills & Experience

• Strong hands-on experience in ServiceNow development and configuration.
• Strong working knowledge of ServiceNow modules such as:
  • IT Asset Management (ITAM)
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • Custom application development
• Experience configuring ServiceNow components including:
  • Forms
  • Workflows
  • Client and server-side scripts
  • Business rules
• Hands-on experience with ServiceNow Studio and Flow Designer.
• Strong scripting capability using JavaScript and the Glide API.
• Experience developing and configuring ServiceNow workflows and process automation.
• Experience with ServiceNow integrations and associated integration tools.
• Proficiency in data import/export techniques, including Transform Maps.
• Experience working with CMDB data and maintenance activities.
• Ability to interpret business requirements and translate them into well-documented technical solutions on the ServiceNow platform.
• Understanding of ServiceNow technical architecture and good development practices.
• Familiarity with Agile development methodologies, SDLC processes and DevOps principles within ServiceNow environments.
• Strong troubleshooting and problem-solving capabilities.
• Good attention to detail, with a strong focus on testing, quality assurance and platform stability.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with process owners, architects, analysts and technical teams.

ServiceNow Specialisms

Experience in one or more of the following ServiceNow areas would be particularly relevant:

• ITAM - IT Asset Management
• ITSM - IT Service Management
• ITOM - IT Operations Management
• HRSD - Human Resources Service Delivery
• App Engine
• Flow Designer

Ideal Candidate Profile

The ideal candidate will be an experienced ServiceNow Developer who combines strong hands-on development and configuration capability with an understanding of the wider ServiceNow platform.

They should be comfortable working with JavaScript, Glide API, Studio, Flow Designer, workflows, integrations, CMDB and data transformations, while collaborating with business and technical stakeholders to turn requirements into scalable and maintainable ServiceNow solutions.

Experience across ITAM, ITSM or ITOM would be particularly valuable, while expertise in HRSD, App Engine or Flow Designer would also be highly relevant.

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer.

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter [email protected] at Version 1. We will consider all requests carefully, respectfully and confidentially.

Video links: https://www.youtube.com/watch?v=F_d3ELTH5zo

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