Administrative Operations Assistant

Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Provides administrative support to corresponding Director / Manager. Organizes and provides information to the department, internal and external customers to deliver the highest levels of customer service. May procure departmental metrics and other statistical information. Provides administrate support for a wide variety of recurring and ad hoc administrative projects.

Total Rewards Package

Compensation The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications. Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• The essential duties and responsibilities include the following. Other duties may be assigned.
• Demonstrates our core values: - Safety - Integrity - Service - Stewardship - Teamwork
• Calendar management (director, manager, departmental, team) and schedule support.
• May administer timekeeping for payroll, initiate requisitions and order office supplies, make travel/food/room arrangements for meetings and conferences, and prepare travel reimbursement forms.
• Creates meeting agendas and takes minutes. Creates presentations with Power Point.
• Calculates and compiles data for monthly or other reports.
• Performs electronic and hard copy document management, including departmental archiving.
• Provides excellent customer service, primarily internal in nature. Fields, records, triages, tracks, responds promptly to and resolves internal and external customer inquiries by telephone, electronically, or face to face. Evaluates urgency, importance, and priority of service issues. Directs requests and unresolved issues to the appropriate designated resource. Follows up on customer interactions as appropriate.
• Supports other administrative positions as relevant -i.e. - registration.
• May maintain relevant departmental forms databases.
• Complies with all policies and standards

Qualifications

Education

• High School or equivalent required
• One to two years related experience required
• Training or equivalent combination of education and experience in area supporting required

Experience

• 1-3 years using word processing and spreadsheet software required

Knowledge, Skills and Abilities

• Ability to read and understand simple instructions, short correspondence and memos. required
• Ability to write basic correspondence. required
• Ability to effectively communicate with supervisors and other co-workers. required
• Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. required
• Ability to compute rate, ratio, and percent and draw and interpret bar graphs. required
• Ability to solve complex problems and deal with a variety of concrete variable in situations where only limited standardization exists. required
• Ability to interpret a variety of instructions finished in written oral, diagram or schedule form. required

Tools and Technology

• Personal Computer (desk top, lap top, tablet) required
• General office equipment (computer, printer, fax, copy machine) required
• Microsoft Suite (Word, Excel, PowerPoint, Access and Outlook) - Intermediate required
• Ability to maintain databases, create documents, create formulas and graphs from spreadsheets required
• Relevant ability to troubleshoot within BBCS to resolve operational issues required