Sr. Engineering Manager

As a Senior Manager, Software Engineering in Epic Development, you will lead multiple technical teams and provide expertise to develop and deliver industry-leading software solutions, tools, and platforms. You will own outcomes across a cluster of Epic teams (spanning areas such as Epic Core, Epic Operations, Epic Accounting, Epic Infrastructure, Epic Interface, or Epic Policy), leading through a layer of Engineering Managers and Tech Leads rather than managing individual contributors directly.

You will balance hands-on technical credibility in micro frontend and micro backend (API) architectures with leadership of leaders, ensuring strong execution, engineering quality, and alignment between India-based delivery teams and global Epic product and engineering goals.

The candidate will have responsibilities across the following functions:

People Leadership and Team Management:

• Recruit and coach high-performing software engineering teams across your area; support skill development and adoption of new technologies, including AI tools.
• Define expectations for responsible AI usage across multiple teams, use AI to proactively interpret trends in delivery and quality, and share lessons learned across teams.
• Define and cascade goals so that teams deliver business results aligned to company objectives each year.
• Support leaders and teams through change or uncertainty, communicating the benefits of change, addressing concerns, and enabling skill development.
• Provide input on financial decisions, including team compensation, within established guidelines.
• Recruit, retain, coach, and develop a high-performing team of Engineering Managers, Tech Leads, and Senior Software Engineers.

Technical Leadership and Architecture:

• Provide hands-on technical leadership in micro frontend and microservice-based architectures across the teams you own.
• Lead architectural decision-making for distributed, modular systems within Epic, in partnership with Epic Architecture.
• Ensure strong code review practices, technical ownership, and adherence to engineering standards across teams.
• Drive API scalability, performance, and reliability improvements at a multi-team level.
• Support platform modernisation and distributed system design across your area of Epic Development.

Planning, Delivery and Execution:

• Collaborate with Product Management, Architecture, and Engineering Leadership to support quarterly planning and produce accurate estimates.
• Identify and address issues impacting progress across teams; own solutions to operational challenges affecting one or multiple teams; escalate issues and trade-offs to Epic Development leadership to support decisions.
• Anticipate potential blockers and monitor progress to proactively enable effective collaboration within and across teams.
• Maintain metrics and identify and address blockers or dependencies to ensure continued progress across multiple teams; improve processes and share documentation; share insights with leadership to support capacity planning.
• Maintain system uptime, limit defects, and ensure production issues are addressed rapidly, with support from technology leadership.
• Strengthen test automation, CI/CD pipelines, and quality practices consistently across teams operating in Agile Scrum.

Cross-Functional Collaboration:

• Inform and influence direct reports, peers, and leadership to ensure understanding, alignment, and effective collaboration.
• Confirm quarterly commitments with support from technology leadership when needed.
• Recommend improvements to internal practices and documentation across teams.
• Communicate clearly with technical and non-technical stakeholders, including global Epic product and engineering counterparts.

Requirements:

• 12+ years of experience designing and developing software and/or solutions for internal teams.
• 5+ years leading software engineering teams to deliver new features and/or system enhancements, including experience leading through Engineering Managers or Tech Leads across more than one team.
• Degree in Computer Science, a related field, or an equivalent combination of education and experience.
• Advanced knowledge of software development methodologies, programming languages, cloud platforms, and software security.
• Proven knowledge of software development lifecycle practices and tools such as Jira and Confluence.
• Ability to support planning and sizing to ensure accurate estimates across multiple teams.
• Ability to address root causes of technical and operational issues.
• Demonstrated ability to hire, coach, and develop technical teams (not only individual engineers).
• Epic Engineering - Domain-Specific Must-Haves.
• Proven experience leading teams working on micro frontend and microservice architectures.
• Strong backend development skills with REST API design and development expertise.
• Hands-on experience with: C# /. NET, ReactJS, TypeScript / JavaScript, SQL Server
• Experience working in Agile Scrum environments across multiple squads.

Good to Have:

• Experience with micro frontend frameworks and design patterns at scale.
• Familiarity with Git, Jira, Confluence, and CI/CD tools (Jenkins, Azure DevOps, GitHub Actions).
• Experience building cloud-native applications (AWS or Azure).
• Knowledge of Docker and Kubernetes.
• Experience in insurance technology or SaaS products.
• Background scaling teams in globally distributed environments.
• Prior experience as an Engineering Manager within Epic Development who is ready for multi-team ownership.

Soft Skills (Very Important for This Role):

• Ability to lead through other managers, not only through direct execution.
• Strong coaching and mentoring mindset, including coaching Engineering Managers.
• Data-driven decision-making and accountability across multiple teams.
• Clear communication with diverse, global stakeholders.
• Adaptability to changing priorities and time zones.
• Collaborative leadership with timely decision-making, and the courage and compassion to address performance gaps.

Key Performance Outcomes:

• Engineering teams delivering new features or system enhancements in alignment with the Epic product roadmap; successful outcomes recognised and performance gaps addressed with courage and compassion.
• Technical solutions recommended and insights shared with technology and product management leaders to ensure team success; team members sharing knowledge to support each other with effective problem-solving.
• Metrics maintained and blockers or dependencies identified and addressed to ensure continued progress across multiple teams; processes improved and documentation shared; insights shared with leadership to support capacity planning.
• System uptime maintained, defects limited, and any production issues addressed rapidly with support from technology leadership.
• Team members and leaders working productively, with gaps addressed with courage and compassion, and building technical skills to ensure continued success.

Skills

.NET, Api, C#, Engineering Manager, Microservices, React, React.js, Rest, TypeScript