Customer Success Management Manager
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Location
In office (Petaling Jaya)
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Vertiv is an American company that supplies the power and cooling infrastructure data centres depend on, formed in 2016 when Emerson Electric sold its network power division to Platinum Equity. Its products cover uninterruptible power supplies, switchgear and busway, precision air and liquid cooling, racks and the monitoring software that runs them, sold to hyperscale operators, colocation providers and enterprises. Headquartered in Westerville, Ohio and listed on the New York Stock Exchange, it has become one of the most direct beneficiaries of artificial intelligence build-out because dense computing requires liquid cooling it already makes.
The Service Customer Success Manager (CSM) is responsible for maximizing customer value and lifetime revenue across Vertiv’s installed base by ensuring successful adoption and ongoing performance of service solutions.
The CSM acts as a trusted advisor to customers, proactively managing relationships, driving service contract renewals, identifying upsell opportunities, and ensuring the reliability and efficiency of mission-critical infrastructure, including power and thermal systems.
This role bridges sales, operations, and service delivery, ensuring customer outcomes are achieved while supporting Vertiv’s recurring revenue growth strategy.
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