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Field Delivery Manager

Vertiv • Servers & Data Center Hardware • Power Supplies & Power Electronics • Travel required • 2 months ago
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Salary
≈ $81k – $207k per year (Estimated)
Location
In office (Frankfurt am Main)
Seniority
Staff

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Aug 19, 2026. Vertiv scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Vertiv

Vertiv is an American company that supplies the power and cooling infrastructure data centres depend on, formed in 2016 when Emerson Electric sold its network power division to Platinum Equity. Its products cover uninterruptible power supplies, switchgear and busway, precision air and liquid cooling, racks and the monitoring software that runs them, sold to hyperscale operators, colocation providers and enterprises. Headquartered in Westerville, Ohio and listed on the New York Stock Exchange, it has become one of the most direct beneficiaries of artificial intelligence build-out because dense computing requires liquid cooling it already makes.
vertiv.com • HQ: Westerville, United States • HVAC & Refrigeration • Power Supplies & Power Electronics • Servers & Data Center Hardware • 5000+ employees • Est. 2016
Tech stack of Vertiv

POSITION SUMMARY

The Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region. This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight. We're looking for a Field Delivery Manager Power in the Region of Frankfurt

RESPONSIBILITIES

  • Lead, coach, and manage a team of Field Service Engineers across designated territories.
  • Ensure timely and high-quality execution of installation, maintenance, and repair services.
  • Drive team performance through KPIs, efficiency metrics, and continuous improvement initiatives.
  • Maintain compliance with safety standards, company policies, and industry regulations.
  • Collaborate with internal departments (e.g., Sales, Technical Support, Logistics) to ensure seamless service delivery.
  • Foster strong customer relationships, acting as a point of escalation and ensuring satisfaction.
  • Identify training needs and support the development of technical and soft skills within the team.
  • Manage resource planning, scheduling, and workload balancing to optimize service coverage.

SKILLS & COMPETENCIES

  • In-depth technical knowledge of Vertiv and legacy equipment.
  • Team leadership and performance management.
  • Customer relationship management.
  • Operational planning and resource optimization.
  • Safety and compliance awareness.
  • Data-driven decision-making and reporting.

QUALIFICATIONS

  • Formal Engineering qualification in a related field
  • Proven experience managing field service teams in a technical or engineering environment.
  • Strong leadership and people management skills.
  • Excellent problem-solving and decision-making capabilities.
  • Effective communication and interpersonal skills.

PHYSICAL & ENVIRONMENTAL DEMANDS

  • Please list all physical and environmental demands that may performed on a regular basis.

TIME TRAVEL REQUIRED

  • 25%
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