Field Service XI, Power

Position Overview:

Vertiv is seeking a skilled and customer-focused Field Service Engineer specializing in Uninterruptible Power Supply (UPS) systems. This role is critical in supporting our clients’ mission-critical infrastructure by ensuring the reliability and performance of Vertiv’s power solutions across telecom, data center, and industrial sectors.

Key Responsibilities:

• Perform installation, commissioning, preventive and corrective maintenance of Vertiv UPS systems, including Liebert® series.
• Conduct diagnostics and troubleshooting of electrical and control systems to resolve faults and restore uptime.
• Ensure compliance with safety protocols and Vertiv service standards during all field activities.
• Prepare and submit technical service reports, RCARs, and documentation accurately and promptly.
• Provide on-site technical support and training to customers on UPS operation and maintenance.
• Maintain service tools, calibration equipment, and documentation in good working condition.
• Log all service activities in the regional service tracker and contribute to service quality improvements.
• Collaborate with regional and global support teams for escalations and complex issue resolution.
• Provide seamless service delivery and operational flexibility.

Qualifications & Experience:

• Diploma or Degree in Electrical Engineering, Electronics, or related field.
• Minimum 7 years of experience in field service, preferably with UPS or power systems.
• Strong knowledge of electrical schematics, battery systems, and power electronics.
• Familiarity with Vertiv Liebert® UPS systems is an advantage.
• Excellent problem-solving and customer service skills.
• Valid driving license and willingness to travel within Malaysia.

Time Travel Needed:

• 90%