IT Data Analytics Specialist

Role Statement

The IT SC & Ops Analyst (Global) provides centralized data analytics, reporting, and program governance support for the IT Supply Chain & MES portfolio spanning 30+ manufacturing plants across Americas, EMEA, and APAC. The role enables data-driven decision-making for leadership by consolidating cross-regional deployment progress, resource utilization, investment planning, and risk tracking - ensuring transparency and governance alignment across all product lines (Ignition, CyberPlan - APS, Brick - legacy MES, WMS, TMS, QMS).

Key Duties

Data Analytics & Reporting

• Provide data analytics and reporting for the IT SC & MES portfolio across all regions and product lines.
• Track deployment progress, resource utilization, and milestone adherence across 30+ manufacturing plants.
• Coordinate cross-regional reporting and status consolidation for leadership reviews.
• Build and maintain executive dashboards providing visibility into throughput, delivery, and quality trends.

Investment Planning & Business Case Support

• Support investment planning and business case development for new deployments, upgrades, and enhancements.
• Perform scenario planning and what-if analysis to support prioritization decisions during planning cycles.
• Track budget utilization vs. forecast and flag variances for leadership attention.

Program Governance & Documentation

• Maintain program documentation and governance artifacts across all product lines.
• Drive process standardization for IT SC & MES operations globally.
• Support audit and compliance documentation requirements.
• Maintain risk register and mitigation tracking, escalating critical items proactively.

Vendor & Operational Support

• Support vendor performance tracking and contract management.
• Enable data-driven decision-making for leadership through structured inputs and analysis.
• Coordinate with BRMs and regional teams for consolidated reporting cadence.
• Support preparation of materials for governance meetings, steering committees, and monthly reviews.

Qualification and Experience

Required

• 4-7 years of experience in IT program analytics, PMO, or business analyst roles within IT or Supply Chain or manufacturing environments.
• Strong analytical skills with ability to translate operational data into actionable insights.
• Experience building executive dashboards and reporting using tools such as Power BI, Excel, or similar.
• Experience tracking multi-project portfolios across geographies.
• Strong documentation, process standardization, and governance skills.
• Excellent stakeholder communication and cross-functional coordination abilities.

Preferred

• Experience in manufacturing IT environments (SACDA, MES, APS, ERP, WMS, supply chain systems).
• Familiarity with Agile/Lean delivery methodologies.
• Experience with project/portfolio management tools (ServiceNow, Jira, MS Project, or similar).
• Knowledge of Industry 4.0 / Digital Factory concepts.
• Background in multi-regional / multiplant IT operations support.

Key Performance Indicators

• Reporting accuracy and timeliness (weekly/monthly cadence adherence).
• Deployment milestone tracking accuracy vs. actuals.
• Investment forecast accuracy vs. actual utilization.
• Process documentation completeness and currency.
• Stakeholder satisfaction with governance reporting.