Sales Operations & Support Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent-we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology -and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles-it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary:

The Mis-Shipment & Freight Claims Coordinator is responsible for the end-to-end management of Mis-Shipment Orders and Freight Damage/Loss Claims across North America. This role plays a critical part in protecting Vertiv’s customer experience, ensuring operational accuracy, and driving recovery performance. The coordinator is expected to balance adherence to corporate policies and procedures with responsiveness to customer needs, delivering a consistently high level of service to both internal and external stakeholders.

Success in this position requires strong cross-functional communication and collaboration with Sales, Order Management, Logistics/Transportation, Quality, and Customers. The coordinator will actively manage case investigations, documentation, resolutions, and follow-through to support timely recovery, customer satisfaction, and operational integrity.

Job Responsibilities:

Mis-shipment and Freight Claim Order Processing

• Investigate and validate mis-shipment/freight claims.
• Assemble complete evidence packages (POD, photos, BOL, shipment details)
• Coordinate with Customers, Customer Service, Shipping, and Quality
• Issue corrective actions such as re-shipments, replacements, or returns
• Ensure on-time documentation within carrier filing windows; communicate statuses and next steps to stakeholders
• Provide customers and internal teams with clear status updates and next steps.

Customer and Cross-Functional Communication

• Act as the primary point of contact for mis-shipment and freight-cases updates
• Collaborate with Sales, OM, Logistics, Plant, and Quality to resolve operational issues
• Provide proactive updates, issue summaries, and recommended actions.

Reporting, Documentation & Compliance

• Maintain accurate records, case logs, and audit-ready documentation
• Prepare monthly reports summarizing case trends and issue types
• Support continuous improvement by identifying recurring issues and operational gaps.

Qualifications:

• 2 years minimum exposure in a Sales/Order entry support role ideally within a Manufacturing/Engineering setting.
• Bachelor's degree of any 4-year course.
• Efficiently organize and manage multiple priorities.
• Possess computer proficiency including familiarity with Microsoft Word and Excel.
• Display a proactive flexible approach to working within a team environment.
• Previous experience in an Electrical Contracting / Engineering/ Estimating background environment though preferable is not essential