Sales Operations & Support Coordinator II (Contracts)

POSITION SUMMARY

The Services Sales Coordinator II is an intermediate-level office and clerical individual contributor responsible for supporting the end-to-end processing of service contract orders within Vertiv's Services organization. This role plays a key part in ensuring service accuracy, timely processing, and consistent support to internal teams and external customers.

The coordinator applies acquired skills and knowledge of Vertiv’s policies and procedures to perform standard tasks efficiently and accurately. Assignments are routine in nature, requiring basic problem-solving and referencing existing policies or past practices for resolution. While day-to-day responsibilities are performed with general supervision, guidance from supervisors or senior peers is provided for new or more complex scenarios.

This position contributes directly to Vertiv’s service excellence goals, ensuring operational consistency, contract accuracy, and outstanding customer support across service engagements.

QUALIFICATIONS

• Work Experience:

  1-2 years of relevant experience, preferably in a customer service, order processing, or administrative support role.

• Education:

  High school diploma or equivalent experience; additional training or certifications in business administration or related fields is a plus.

• Technical Skills:
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Accurate data entry and typing skills.
  • Familiarity with Oracle/EBS systems is an advantage.
  • Computer literate with the ability to quickly learn and navigate business systems.
• Communication & Interpersonal Skills:
  • Excellent verbal and written communication skills.
  • Strong phone and email etiquette and interpersonal abilities.
  • Demonstrated ability to resolve customer issues professionally and efficiently.
  • Able to work both independently and collaboratively.
• Organizational & Analytical Skills:
  • Exceptional organizational skills and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively.
  • Logical problem-solving skills to troubleshoot service contract order issues.
• Teamwork & Initiative:
  • Strong sense of teamwork with a leadership-oriented mindset.
  • Proven ability to contribute to team goals while working independently.
  • Service industry experience is a plus.