Senior Collections Analyst

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent-we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology -and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles-it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

SUMMARY:

In this role, you will manage complex, high-value B2B customer portfolios, serve as an escalation point for unresolved disputes, and provide guidance and mentoring to junior team members.

You will work cross-functionally with Billing, Credit, Pricing, Logistics, and senior leadership to drive collections performance, reduce DSO, and lead process improvement initiatives. You are expected to bring strategic thinking, strong stakeholder management skills, and a continuous improvement mindset to the role. This position requires a night-shift schedule aligned with US business hours.

JOB RESPONSIBILITIES:

• Lead collections efforts on high-value and complex B2B customer portfolios.
• Contact customers via calls and emails; send invoices and request payment on past due accounts.
• Manage collection of past due invoices and invalid deductions on allocated customer portfolios.
• Act as the primary escalation point for unresolved disputes and non-cooperative accounts.
• Research and analyze complex disputes and deductions in ERP system (Oracle).
• Monitor customer accounts for non-payments, delayed payments, and payment irregularities.
• Collaborate with cross-functional teams (Billing, Pricing, Logistics, Credit) for issue resolution.
• Mentor and guide junior collections analysts on process, tools, and best practices.
• Drive collections strategy and implement best practices to reduce Days Sales Outstanding (DSO).
• Conduct effective internal and external stakeholder meetings to resolve account issues.
• Provide quality feedback and coaching on call quality and process adherence.
• Arrange and follow up on payment plans to bring delinquent accounts current.
• Process credit card payments; ensure correct application of cash receipts.
• Maintain call logs and document expected payment dates in the billing/collections system.
• Prepare and present Accounts Receivable reports and cash collection forecasts to management.
• Perform routine account reconciliations; reduce account aging across the portfolio.
• Review orders on hold for customers within your assigned portfolio.
• Follow up with internal departments for supporting documents for dispute/deduction resolution.
• Generate daily reporting of individual portfolios to track and monitor past dues.
• Identify and address performance gaps and developmental opportunities within the team.
• Lead continuous improvement initiatives and recommend AR automation solutions.
• Support month-end close activities related to Accounts Receivable.
• Handle audit requests, control differences, and provide critical guidance to stakeholders.
• Actively pursue initiatives that aid team members in achieving individual and team KPIs.

JOB QUALIFICATIONS:

• Graduate.
• 4-5 years of experience within a business-to-business collection domain.
• Strong verbal and written communication skills in English.
• Proficiency in MS Office applications (Advanced Excel, Word, Outlook, PowerPoint).
• Hands-on experience with ERP systems (Oracle Collections module).
• Proven experience in collection, dispute management and collaboration with cross-functional teams.
• Good customer-handling and stakeholder management skills.
• Ability and willingness to work night shifts aligned to US business hours.
• Expertise in B2B Collections Operations and deep understanding of the complete Order-to-Cash cycle.
• Experience working on HighRadius Collections module is desirable.
• Proven experience with LEAN or Six Sigma process improvement methodologies.
• Strong analytical skills - ability to interpret data and drive measurable actions.
• Account management and portfolio planning experience.
• Problem-solving ability with strong attention to detail.
• Strong presentation and influencing skills; ability to engage senior stakeholders.
• Ability to manage through multiple systems and competing priorities.
• Ability to collaborate and negotiate with multiple stakeholders to resolve issues.
• Strong orientation towards process improvement and AR automation.
• Ability to balance priorities across multiple internal and external teams.
• Experience in mentoring and coaching team members.
• Energy and appetite for driving performance, productivity, and growth.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example