Service Operations Manager

POSITION SUMMARY

Engage and participate in the business, management, and technical direction of the Service Center. Work as part of management structure, providing general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.

RESPONSIBILITIES

• Responsible for the sales, profit, and quality of the area operation.

• Review and sign contracts consistent with Limits of Authority.

• Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.

• Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.

• Hold periodic regular management committee meetings to promote effective communication and review business progress.

• Work with staff to develop weekly invoicing and monthly Status Reports.

• Review and audit field jobs.

• Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.

• Perform employee performance reviews and recommend appropriate salary changes.

• Coordinate technical training for field personnel and assist with career development.

• Review and recommend field technical procedures and procedure changes.

• Interview job applicants.

• Develop and review proposals, and review reports of field engineers.

Supervisory Responsibilities

1+ Operations Supervisor

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Action Oriented - Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.

• Building Effective Teams - Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team.

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.

• Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.

• Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results.

• Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be willing to relocate to any geography within the organization’s territory after gaining understanding of business processes to be able to manage a facility on their own.

PHYSICAL REQUIREMENTS

• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell.

• Frequently required to sit, climb, and balance. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation, and the ability to adjust focus.

• Regularly lift and/or move up to 25 pounds and frequently lift and/or move 100-pound test sets.

• Valid Driver’s License.

EDUCATION/EXPERIENCE

• Graduate Engineer BSEE and no experience. OR Graduate of applicable

• Electrical Technical School or Military equivalent

• Same or similar work experience in the Industrial Service Industry.

• Requires a high degree of communication, supervisory, organizational, and good management skills.

• Communicate effectively, writing and verbally, with clients, peers, subordinates and management.

• Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.

• Willing to do some overnight travel to cover field region and attend company meetings.

• Regularly required to sit, stand, walk, use hands and fingers, talk and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.

• Valid Driver’s License.

• Communicate effectively, in writing and verbally, with clients and peers.

• Good judgment, dependable, supervises projects with technical expertise and good business management skills.

• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.

• Willing to work flexible hours, weekends, holidays, and night work.

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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