Site Leader Supervisor

ROLE SUMMARY

Lead and develop a team of Vertiv Site Leaders responsible for the safe, efficient, and successful execution of assigned field operations and customer projects. This position provides operational leadership, direction, coaching, and support to Site Leaders while ensuring compliance with Vertiv safety requirements, policies, processes, quality standards, and customer expectations.

The position is responsible for establishing, monitoring, and reporting key performance indicators (KPIs), managing field resources, supporting project execution, developing Site Leader capabilities, and identifying opportunities to improve operational performance.

This role will ensure Site Leaders and their assigned resources maintain professional conduct, represent Vertiv appropriately, and adhere to all applicable Vertiv policies, procedures, standards, and Employee Handbook requirements.

ESSENTIAL ROLE FUNCTIONS

• Safety Leadership: Drive and reinforce Vertiv's "Safety as a Value" culture through personal leadership, field engagement, accountability, and proactive identification and mitigation of safety risks.
• Safe Work Execution: Ensure Site Leaders and assigned resources perform all work in accordance with Vertiv, OSHA, customer, General Contractor (GC), and applicable site-specific safety requirements.
• Incident Prevention and Response: Drive a zero-incident culture through proactive safety leadership, risk identification, training, and accountability. Ensure all safety and service incidents are immediately addressed, reported, documented, and escalated in accordance with Vertiv requirements.
• Incident Escalation: Immediately notify the Site Leadership Operations Director by phone of any significant safety, service, quality, customer, or operational incident requiring escalation.
• Field Availability: This position requires approximately 80% travel. The typical operating model is a rotation of approximately three weeks in the field followed by one week of field break, subject to project and business requirements.
• Resource Readiness: Ensure assigned resources are trained, qualified, equipped, and prepared to perform their assigned responsibilities, including appropriate tooling, uniforms, PPE, and required certifications.
• Daily Operational Support: Provide leadership and direction to Site Leaders regarding daily operational requirements, project needs, resource challenges, customer concerns, schedule issues, and escalations.
• Process Compliance and Continuous Improvement: Collaborate with management and peers to ensure Site Leadership processes are consistently followed, effectively executed, and continuously improved.
• Leadership and Professional Conduct: Ensure Site Leaders demonstrate professional leadership, ethical behavior, accountability, and appropriate representation of Vertiv in all interactions with customers, General Contractors, subcontractors, employees, and other stakeholders.
• Resource Planning and Utilization: Forecast and request project resources as required and manage assigned resources to meet or exceed the established resource utilization target of 83%.
• Labor and Overtime Management: Monitor resource schedules and project staffing requirements to maximize productivity and minimize unnecessary overtime while maintaining project schedule and execution requirements.
• PTO and Field Break Management: Coordinate PTO, field breaks, rotations, and resource availability to minimize disruption to project execution and maintain appropriate project coverage.
• Training and Development: Ensure Site Leaders and assigned resources receive required Vertiv product, technical, safety, leadership, and process training. Coordinate with the Vertiv Training Academy as necessary to schedule and maintain required training.
• Performance Management and Coaching: Regularly coach, develop, and provide performance feedback to Site Leaders. Recognize strong performance, address performance deficiencies, and escalate employee performance concerns in accordance with Vertiv policies and procedures.
• Labor Reporting: Ensure all team labor hours are accurately reported, reviewed, and approved in accordance with Vertiv requirements and established deadlines.
• Tooling and Vehicle Management: Ensure Vertiv-owned tooling, equipment, and vehicles are properly maintained, inspected, and available for use. Ensure tooling requiring calibration is maintained in accordance with applicable requirements.
• Financial Accountability: Control operational spending by monitoring travel, lodging, living expenses, P-Card expenditures, overtime, and other field-related costs while maintaining appropriate resources and project support.
• Project Execution: Monitor Site Leader performance and project execution to ensure work is progressing safely, productively, on schedule, and in accordance with Vertiv requirements, engineering documentation, customer expectations, and quality standards.
• Quality Assurance: Promote quality at every stage of project execution. Ensure deficiencies, punch-list items, installation concerns, and quality issues are identified, documented, communicated, and resolved in a timely manner.
• Customer and GC Relationships: Support Site Leaders in maintaining professional and productive relationships with customers, General Contractors, subcontractors, and other project stakeholders. Provide leadership support when issues require management escalation.
• KPI Management: Establish, monitor, analyze, and report applicable Site Leadership KPIs, including safety, productivity, utilization, overtime, labor accuracy, training compliance, quality, project execution, and financial performance.
• Communication and Escalation: Maintain timely and effective communication with management, Site Leaders, project teams, customers, and other stakeholders. Proactively identify and escalate issues that may impact safety, schedule, quality, cost, customer satisfaction, or project execution.

ROLE QUALIFICATIONS

• 1-3 years of field operations leadership experience, with demonstrated experience leading field personnel or project teams.
• Strong leadership, coaching, and people-management skills.
• Excellent written and verbal communication skills.
• Strong organizational, planning, prioritization, and problem-solving skills.
• Ability to manage multiple projects, priorities, and field resources simultaneously.
• Strong customer service and relationship-management skills.
• Computer proficiency, including spreadsheet, word processing, email, and applicable Vertiv business systems.
• Ability to interpret and follow technical documentation, project requirements, safety procedures, and company processes.
• Ability and willingness to travel extensively and work in construction and customer-finished-premise environments.
• Demonstrated ability to make sound decisions in time-sensitive field situations and appropriately escalate issues when required.
• Experience (one or more of the following)
  • ASEET or ASMET preferred
  • Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of power and/or hvac equipment preferred
  • Six years’ military experience in a related field
  • Minimum 2 years of experience in Industrial construction management
• Interpersonal Skills
  • Vertiv Behavior practitioner
  • Strong organizational skills
  • Independent operator
  • Strong verbal and written communication skills
  • Able to build and maintain trusting customer relationships
  • Collaborative and cooperative in high-stress environments
  • Able to communicate at all levels of an organization with a base level of executive presence
  • Able to quickly respond to changing customer priorities without disruption or resistance
• Must be able to read and interpret electrical one-line diagrams and blueprints
• In all aspects of the job, need to lead by example, and be held to a higher standard of conduct
  • Product certifications up to date
  • Meet all aspects of the job description
  • Performance evaluation rating of meets all aspects of job requirement or better
  • Consistent performance and customer relation skills
• Technical skills
  • Ability to make an immediate site evaluation, skills to include environmental temperature, and general operating conditions without supervision
  • Ability to summarize and report all work related tasks performed
  • Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
  • Recommend and direct activities at a customer site by leading technical activities of other technicians
  • Provide on-site customer consultation with the assistance of Project Leader(s)
  • Capable of providing project leadership and on-site direction for assigned projects
  • Expert in COHE procedures
  • Expert in site acceptance testing procedures and equipment
  • Computer skills
    • Advanced word processing, report generation
    • Spreadsheet processing
    • Electronic mail
    • Testing equipment and data analysis programs
    • Familiarity with computer networks
  • Mechanical aptitude

WORKING CONDITIONS:

• Job assignments will typically be long-term assignments ranging from 4 weeks to 12+ months duration based upon the scope and schedule of the project
• If assigned a project not located in the vicinity of Site Leader residence, travel will consist of a field rotation that includes (3) consecutive weeks on the customer site followed by (1) week of a service break in their home office whereby the Site Leader is expected to work their minimum of 40 hours on billable tasks and any administrative duties (i.e. Safety training, cycle counts, etc.) as necessary
• Jobsites consisting of industrial new construction (greens field) or retrofit construction (browns field)
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver’s license

• Deployable in the event of emergencies

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

STANDARD SAFETY AND TRAINING REQUIREMENTS

• Field New Hire Orientation
• OSHA 30 Hour Construction
• NFPA 70E Electrical Safety (Instructor Led)
• Services Safety Online Safety Courses
• CPR/First Aid/ AED Training
• Electronic Quality Systems
• Injury Incident Reporting
• Safety Incident Reporting
• Stop Work Authority Policy

• Any additional safety, technical, product, customer, or project-specific training required by Vertiv or the applicable customer/site.

ENDORSEMENT REQUIREMENTS

• None

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development