Operations Officer
First seen by Alion on Sep 7, 2026.
- Document scrutiny and collection of applications for visa processing.
- Handle customer/applicant queries personally or via email, telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy.
- Record & maintain all application data.
- Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants.
- Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time.
Requirements
- Education: Graduate from any field.
- Experience: 0 – 2 years of experience preferably in customer service field (fresh grads are welcome to join!)
Knowledge & Key Skills:
- Basic Knowledge of Computer skills & Proficiency in MS office.
- Adaptability and presence of mind to handle customer queries and complaints.
- English Level: Very Good.