Customer Support Specialist with Danish

About ViaBill

ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store.

We are looking for a Danish-speaking Customer Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.

What you will do

• Support customers with questions related to payments, orders, and accounts
• Resolve cases in a clear, friendly, and solution-oriented manner
• Follow internal procedures and guidelines, including compliance-related checks
• Accurately register and document cases in our support system
• Identify recurring issues and share insights with the team
• Collaborate closely with colleagues across Customer Support and Operations

About you

• Native Danish speaker or fluent at a professional level
• Strong command of English, which is our working language
• Experience in customer support or another customer-facing role
• Clear and professional communicator with a strong service mindset
• Structured and reliable, comfortable handling multiple cases in parallel
• Calm and professional, even in challenging situations
• Confident using digital tools and support systems
• Motivated to learn and work in a fast-moving environment

What we offer

• A stable role in a growing and well-established FinTech company
• Structured onboarding and continuous support
• A professional, supportive, and down-to-earth team
• Modern office in the heart of Copenhagen
• Opportunities for development and growth within Customer Support