Buyer Fraud Analyst
viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater, and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient, and highly reliable environment. All transactions are processed and delivered by StubHub and backed by our FanProtect ™Guarantee
At StubHub, our mission is to bring the enjoyment of live to fans globally. We’re the world's largest ticket marketplace, and we make sure that the events where you want to be are never sold out
About the Opportunity:
A fraud agent’s job is to research high risk transactions to identify possible cases of fraud. You will use the training we provide, natural instincts, fraud tools and social media platforms like Facebook to prevent fraud losses and to provide a positive customer experience for our fans!
Your work will have a great impact on the business, and help spread excitement for concerts, theater, and sports around the world. We are an ambitious and close-knit team dedicated to preventing fraud!
What You'll Do:
- Research and analyze high risk, high value transactions with a sense of urgency in an individual working environment.
- Analyze account history and trends to take appropriate action on accounts.
- Contact customers in order to verify transactions.
- Identify fraud patterns and communicate observations to the team to prevent future fraud on the site.
- Protect StubHub’s shareholders and integrity of our brand.
What You've Done:
- High level of integrity and confidentiality.
- Analytical and investigative background.
- Works well in a team environment as well as an individual.
- Must be well organized with keen attention to detail.
- Must work be flexible with working days and times ( including weekend days)
- Excellent interpersonal skills and ability to prioritize numerous tasks.
- Ability to work under pressure and deliver results in a time sensitive environment.
Are you interested in joining an ambitious and close-knit team committed to solving meaningful customer problems and preventing fraud?
We love crafting opportunities for others by connecting people from a wide group of a diverse set of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every day. We want to ensure that as an employee, you feel StubHub is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your outstanding self to work.
What we offer
At viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:
- Competitive starting salary
- Health package
- Continuous training & support
- Career progression
- Employee Engagement initiatives
- Casual dress code
- Free parking