Key Account Specialist

At Elanco (NYSE: ELAN) - it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better - join our team today!

Your Role: Key Account Specialist

Provide high quality of product knowledge for account/territory management to achieve company target.

Your Responsibilities:

Selling

Scientific Knowledge

• Applies knowledge on therapeutic areas/disease states to advance products
• Applies Elanco product and competitive knowledge
• Use sales aids, technical data and reprints effectively
• Understands the Elanco organization

Customer Knowledge and Relationships

• Understands local industry and regulatory guidelines
• Understands types of customers
• Follows ethical and legal guidelines (i.e. Good Promotional Practices)
• Stays current on competitor’s products
• Applies product knowledge to achieve goals
• Leverages each interaction with customers through professionalism, respect, integrity, expertise, relationships and passion (Every Interaction Matters)
• Uses “Insights” to adjust to the personality type, prescribing habits, etc. of customer
• Introduces additional compounds to the customer
• Knows the customer’s business
• Builds relationships with gatekeepers who can influence the customer
• Actively seeks customer feedback
• Addresses customer questions, concerns and complains promptly and accurately
• Shares effective techniques and product marketing strategies with team members

Execute the Sales Call

• Analyses information, set objectives, uses appropriate resources
• Gains access to customers
• Effectively engages customer by using a high ground opener
• Actively listens to customers to understand and meet their needs Delivers product messages based on customer needs, insights and segments
• Meets and overcomes competitive threats
• Effectively handles customer objections
• Uses appropriate closing/negotiation techniques
• Ends the call at the appropriate moment
• Collaborates with colleagues to leverage our collective understanding and interaction with the customer
• Plans, delivers and evaluates sales presentations
• Records details of the sales call and prepares next call objective
• Follow-up with customer on commitments
• Balances product portfolio with customers
• Implements marketing programs with quality

Account Management

• Understands customer priorities and how those priorities impact their decision making
• Develops customers into advocates/internal champions or speakers
• Identifies and sells to multiple customers (specialty, subspecialty)
• Identifies, develops and leverages relationships with internal and external resources
• Builds advocacy within the account to assure access and availability
• Develops broad and deep concepts and account planning tools sell strategically within the account
• Builds and maintain business relationships to deliver high quality customer service

Territory Management

Territory Analysis

• Manages territory using Elanco Field Marketing Process metrics for maximum return
• Identifies business growth opportunities and makes appropriate sales forecasts
• Identifies relevant customer sales and territory market information
• Manage RD sales, product inventory and receivables

Implementation

• Develops a 90-day Territory Action Plan using target list of customers and related customer profile data
• Creates routing plans using Elanco Field Marketing Process metrics - targeting, frequency, message and program goals
• Identifies and secures needed resources
• Implements and monitors progress of the plan
• Evaluates and adjusts action plans to ensure achievement of sales goals
• Completes administrative tasks in as accurate and timely fashion
• Act as liaison between Regional Distributors and Elanco and customers and Elanco

What You Need to Succeed (minimum qualifications):

• Education and Training: Graduate of any four-year course preferably business. Degree in Veterinary Medicine, Animal Science or any related course is an advantage
• Work Experience: Minimum 1 years sales experience with proven track record
• Computer literate (Windows based Application)
• Good oral and written communication and presentation skills Good interpersonal skills
• Good analytical, organizational and planning skills

What will give you a competitive edge (preferred qualifications):

• Basic mathematical operations and marketing knowledge and creativity skills

Additional Information:

• Travel: Frequent, 80%
• Location: Taipei, Taiwan

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.