Sales Representative - Eldoret

Role Overview

• The Sales Representative will be responsible for generating leads, building strong client relationships, and consistently meeting sales targets. The role requires a strong understanding of the sales process, product knowledge, and excellent interpersonal skills to deliver exceptional customer experiences.

Key Responsibilities

Sales & Lead Generation

• Generate leads and maintain a healthy sales pipeline to meet and exceed set targets.
• Follow up with clients on promotions, offers, and product availability.
• Achieve monthly sales targets set by the company.

Client Engagement

• Welcome and engage clients in the showroom, identify their needs, and recommend suitable products and solutions.
• Prepare and deliver product demonstrations with the support of the technical team.
• Collaborate with designers/Visual Merchandisers to create layouts and mood boards for customized client solutions.
• Conduct client site visits and take accurate site measurements where required.

Quotations & Order Processing

• Prepare accurate quotations based on client specifications and follow up until deal closure.
• Confirm product availability and manage order booking.
• Negotiate effectively with clients to finalize sales.

Invoicing & Delivery

• Process client payments in compliance with company policies.
• Liaise with the front desk and warehouse teams to ensure timely and accurate deliveries.
• Serve as the main point of contact for clients, resolving issues during or after delivery.

Client Relationship Management

• Build and maintain long-term relationships with new and existing clients.
• Provide after-sales support and gather customer feedback on products and services.
• Address and escalate client concerns, ensuring timely resolutions.
• Update client database with accurate and up-to-date information.

Showroom & Policy Support

• Assist Visual Merchandisers in setting up attractive showroom displays.
• Adhere strictly to company sales policies, procedures, and payment terms.
• Share feedback and recommendations with the Branch Manager to improve sales operations.

Requirements

• Minimum of 1–2 years’ experience in furniture retail sales.
• Strong track record in sales, client engagement, and deal closure.
• Excellent interpersonal, communication, and presentation skills.
• Self-motivated, proactive, and entrepreneurial mindset.
• Team player with the ability to collaborate across departments.
• High sense of responsibility, integrity, and business ethics.
• Strong client orientation with a solution-driven approach.
• Ability to engage confidently with high-end clients and customize solutions to their needs.
• Well-versed in CRM practices for maintaining and strengthening client relationships.