Senior Operations Program Manager

Vida Health is seeking a high-energy, systems-thinking Senior Operations Program Manager to join our team. In this role, you will sit at the intersection of clinical/product programs and growth initiatives, ensuring our operational infrastructure keeps pace with our commercial expansion and strategic evolution.

This is an execution-focused role. The strategic decisions have largely been made or will be facilitated by senior leadership team members on an ongoing basis; your mission is to ensure they are executed flawlessly. You will own the end-to-end operational coordination of multiple interconnected transformation initiatives while simultaneously building the frameworks necessary to sustain our growth.

Responsibilities:

• Own and maintain the integrated program plan across multiple major initiatives, tracking workstreams, milestones, owners, dependencies, and status tracking across a dozen-plus functional teams.
• Connect strategic growth initiatives with operational reality, ensuring downstream product, billing, and communication changes align with marketing and user-acquisition goals.
• Drive alignment and sequence workflows across Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams.
• Stand up and maintain governance structures, including steering committee cadences, working group charters, escalation paths, and decision logs. Run weekly rollout operations meetings.
• Drive key readiness items to completion, including clinical programs/protocols, client billing/invoicing, member communications, outcomes measurement, and service model cost structures.
• Identify, surface, and escalate cross-functional bottlenecks early. Maintain a running "blocked list" for executive review and know when to leverage executive sponsorship to unblock items.
• Additional responsibilities as needed.

Qualifications:

• Bachelor's degree with a concentration in Business or Communications.
• 8+ years of program/project management, operations, or implementation experience. Must have a proven track record in a growth-stage startup environment (Series B-D) and at least one engagement involving a complex, multi-workstream organizational transformation.
• Direct experience in healthcare, health tech, or digital health is required. You must understand regulatory, clinical, and payer dynamics (including HIPAA compliance) well enough to ask the right questions.
• Hands-on experience with product rollouts or product-led transformations-you know what it takes to move from "product is building it" to "the organization is operating it."
• Proficiency with project management and collaboration suites (e.g., Asana, Jira, Smartsheet, Google Workspace). Experience leveraging AI tools (e.g., Gemini, Claude) to accelerate operational workflows is a plus.
• Exceptional organizational and communication skills. Ability to distill complex, multi-thread operational statuses into crisp executive updates. You maintain a calm, collected presence and earn trust through reliability, not formal authority per se.