Finnish-speaking Customer Service Consultant (Torrevieja or Fuengirola, Spain)
About the company
Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, Finland and Estonia. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, Estonian and English languages.
Role overview
As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.
You will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. You will also assist our partners in the insurance and automotive industry with various questions related to roadside assistance.
We are looking for someone who works well independently and is passionate about delivering excellent service to our customers. We value a positive attitude, willingness to learn, reliability, and a genuine desire to help people. You enjoy communicating with others, providing great service, and staying calm and focused in a fast-paced environment.
Required qualifications:
Experience in customer service
Fluent in Finnish, both spoken and written
Proficient in English, both spoken and written
Swedish language proficiency is a plus
Ability to work all shifts is required
Good skills in data/technology/systems
A clean criminal record is a prerequisite
You will fit right in at Viking if you:
value good work ethics
have strong teamwork skills
are comfortable working both individually and in a team
have strong communication skills
feel at ease using digital tools and phone as work tools
are comfortable using multiple systems simultaneously
are detail oriented and enjoy complex tasks
are solution-oriented both with customers and colleagues
are curious and eager to acquire new knowledge
are comfortable working in a fast-paced, dynamic environment
adapt easily to change
want to be a part of a solid team with strong company culture
We offer:
A permanent, full-time position
A meaningful job where you get to help people
Comprehensive training and onboarding
Competitive conditions and benefits
A collaborative and supportive Nordic working culture with great colleagues
Modern offices in either Torrevieja or Fuengirola
Professional growth opportunities in an international company
A rotating schedule within 24/7 365 operations (day, evening, and weekend shifts)
Work Conditions:
Employment: Spanish based permanent contract, full-time
Location: our office in Torrevieja or Fuengirola, Spain
Start date: As soon as possible / to be agreed
Please note that remote work is not applicable
Does this sound like you?
Then we are looking forward to hearing from you! Please submit yourCV and cover letterin English by September 30, 2026. In your cover letter, please tell us:
Who you are
Why you would like to join Viking
Why you are motivated to help people and work within assistance services
What experience, skills, or background you believe would help you succeed in this role
Whether you already live in Spain or are planning to relocate
Applications will be reviewed on an ongoing basis ans the position may be filled before the application deadline. Weencourageyoutosubmityourapplicationasearlyas possible.