IT Officer

ABOUT VILLAGEREACH

VillageReach transforms health care delivery to make it accessible to everyone. We are guided by the vision of a world where every person has the health care they need to thrive.

By 2030, VillageReach aims to reduce inequities in access to quality primary health care for 350 million people. We work in partnership with governments, the private sector, technical and financial partners, and communities to strengthen responsive primary health systems that ensure the availability of health products, information, and services for the most underserved populations.

As a locally rooted and globally connected organization, VillageReach operates in the Democratic Republic of the Congo, Kenya, Malawi, Mozambique, Côte d'Ivoire, and the United States.

Summary

The Information Technology Officer (IT Officer) manages, maintains, and improves VillageReach’s information technology infrastructure in the Democratic Republic of the Congo. The incumbent provides quality technical support to users, ensures the availability and security of information systems, administers equipment and networks, and ensures compliance with the organization’s technology and cybersecurity standards.

The position directly contributes to the effective operation of national and provincial offices, including those in rural areas, by ensuring reliable, secure, and high-performing IT infrastructure.

Essential duties and responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

Responsibilities

A. IT Support

• Provide first- and second-level technical support for hardware, software, networks, and collaboration tools.
• Diagnose and resolve hardware and software incidents in a timely manner.
• Install, configure, and maintain computers, printers, peripherals, and other equipment.
• Maintain a high level of satisfaction among internal users.

B. Network and Systems Administration

• Design, install, administer, and optimize local area networks (LANs), wireless networks, and internet connections.
• Ensure the availability, performance, and continuity of IT services.
• Monitor system performance and proactively intervene to minimize disruptions.
• Collaborate with the global IT team during infrastructure deployments, upgrades, and improvements.

C. Information Security

• Implement and maintain security measures protecting systems and data from unauthorized access, cyberattacks, and other threats.
• Administer user accounts, access rights, and permissions across Microsoft 365, SharePoint, and other platforms.
• Conduct regular user access audits.
• Raise staff awareness of cybersecurity best practices, including phishing prevention, secure password management, and data protection.

D. Data Backup and Business Continuity

• Perform regular system and data backups.
• Participate in the implementation and testing of disaster recovery plans.
• Ensure data availability and integrity in accordance with VillageReach policies.

E. IT Assets and Inventory Management

• Manage the full lifecycle of IT assets, from acquisition to disposal.
• Maintain up-to-date inventories in Asset Panda and local registers; conduct periodic physical inventories.
• Ensure efficient management of equipment and consumable stock to prevent stockouts, losses, and overstocking.
• Coordinate the receipt and distribution of equipment to provincial offices, ensuring reliable documentation of asset movements.

F. Technology Infrastructure and Provincial Sites

• Install and maintain office surveillance and security systems.
• Deploy, install, and maintain Starlink kits in offices, including rural locations; manage subscriptions and vendor relations.
• Organize the transportation, installation, and commissioning of IT equipment in provincial offices.

G. Procurement Support and Vendor Management

• Support the Procurement team in developing technical specifications in accordance with VillageReach standards.
• Participate in the technical evaluation of vendor proposals.
• Monitor maintenance contracts, warranties, and services provided by IT vendors.

H. Documentation, Reporting, and Continuous Improvement

• Maintain up-to-date documentation related to infrastructure, network configurations, and technical procedures.
• Produce regular reports on incidents, equipment, assets, and performance indicators.
• Collaborate with global IT teams as well as Operations, Finance, Human Resources, Procurement, and Program teams.
• Identify and recommend improvements to systems, processes, and digital tools; participate in digital transformation initiatives.

Competencies:

VillageReach has ten (10) Organizational Competencies that describe how we work together and get things done that are grouped into three strategic areas of Achieving Great Results, Setting Direction and, Bringing Others With you. For a full description, please download our Organizational Competency document.

Achieving Great Results:

1. Risk Taking and Innovation

· Key Behaviors: Comfort with ambiguity, curiosity, adaptability, unconstrained and undeterred creativity, resourcefulness.

2. Business Judgement

· Key Behaviors: Getting to root causes, understanding environment, navigating complexity and ambiguity, entrepreneurial energy.

3. Building Strong Teams

· Key Behaviors: Trust in Subject Matter Experts (SME’s); radical candor to resolve conflict, hold each other accountable as colleagues, focused on results, commitment to mission.

Setting Direction:

4. Compelling Communication

· Key Behaviors: Clear and evidence-based communication, audience adaptability, curious listener.

5. Resilient Self Leadership

· Key Behaviors: Self-aware, plan how one shows up, emotionally intelligent, use one’s own agency and takes accountability.

6. Stewardship and Personal Alignment

· Key Behaviors: Take ownership, display ethical conduct, effective at resource management, alignment of personal objectives with organizational goals and mission, focus on continuous improvement and sustainability.

Bringing Others with You:

7. Influencing Leadership

· Key Behaviors: Cultivate trust, influences to make change, navigate the matrix structure.

8. Radical Partnership

· Key Behaviors: Share information and credit, address conflict, increase impact through collaboration, political and contextual awareness.

9. Cultivates a Growth Mindset

· Key Behaviors: Seek out diverse input, demonstrate flexibility in thinking and curiosity, embrace challenges, demonstrate persistence, seek learning opportunities.

10. Cultural Intelligence and Inclusion

· Key Behaviors: Continuous learning and ally-ship across cultural lines, challenge prejudice and bias, modeled in one’s own behavior.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position directly supervises up to [1] employee.

Education & Experience

· Bachelor’s degree or equivalent in Computer Science, Information Technology, Networking, Computer Engineering, or a related field.

· At least three (3) years of progressively responsible experience in IT support and systems administration.

· Hands-on experience with Microsoft 365, SharePoint, Windows, computer networks, and cloud solutions.

· Experience managing multi-site IT infrastructure.

· Experience working with an international NGO or humanitarian organization is an asset.

· Experience deploying Starlink solutions is an asset.

· Microsoft, Cisco (CCNA), CompTIA, ITIL, or cybersecurity certifications are an asset.

Other Qualifications

· Strong knowledge of information systems, networks, and infrastructure, with proficiency in Microsoft 365 and SharePoint.

· Good understanding of cybersecurity principles, with strong analytical and problem-solving skills.

· Strong organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.

· Excellent communication and customer service skills, with a strong team spirit.

· Ability to work independently in multicultural environments.

· Good working knowledge of professional English.

Languages

· Excellent command of French, both written and spoken.

· Good working knowledge of professional English.

Working Conditions

· Frequent travel throughout the provinces of the Democratic Republic of the Congo, including remote areas.

· Occasional availability outside normal working hours for critical operations.

Environment and Physical Demands:

VillageReach has no private offices, employees work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences between our USA office and our Country Offices and location of other global staff, we have established core collaboration hours between 6am Pacific Time and 18:00 South Africa Time (GMT+1) Monday through Thursday. All staff, regardless of location are expected to be available between these hours. During Daylight Savings Time, this allows for 12 hours per week (3 hours/day) of collaboration time and during Standard Time, 8 hours (2 hours/day). We do not hold cross-office meetings on Friday.

Include how much time (90%) of the work is spent sitting, versus standing and what physical demands will be asked of a person. Include what weight (no weight) will need to be lifted and vision requirement. Also include any other environmental conditions.

Regular business travel may be required, including travel to rural or hard-to-reach areas, depending on program needs.

COMMITMENT TO DIVERSITY & INCLUSION:

VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most under-reached and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce.

APPLICATION INFORMATION:

This is an immediate hire and therefore resumes will be reviewed on a rolling basis until 8/15/2026. To apply, please submit your resume and a cover letter to our online portal: http://www.villagereach.org/join-us/. In your cover letter, please address (1)Why you are interested in this position, (2)What is one reason you think you’d be a good fit for this position and, (3)what is one strength you would bring to this position?

Hiring Process:

The hiring process will include the following steps:

1. Review submitted applications

2. Conduct 20-30 minute screening interviews for shortlisted candidates

3. Conduct skills and value-based interviews for 3-5 candidates.

4. Request that top candidates submit a practical assessment (designed to take no more than two hours to complete). Sometimes the assignment will occur before the interview.

5. Conduct final interview if necessary

6. Request references

7. Make offer

8. Conduct background check

Only shortlisted candidates will be contacted, but candidates who proceed to step 2 will be notified if they are not chosen for step 3.

Safeguarding:

VillageReach is committed to promoting the welfare of children, young people, adults, and beneficiaries with whom it engages. We expect everyone working with us to share this commitment through our code of conduct.All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records. VillageReach participates in the Misconduct Disclosure Scheme and, in line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures.

Benefits

Compensation & Benefits:

VillageReach has an established compensation structure that is based on the relevant market and internally transparent. We hire people into the established range based on one’s experience and education and considering internal equity. We do not inquire about salary history. Please refer to our compensation overview on our website for more information and for more information on employee benefits.