Account Manager II, Renewals

Job Description

About the Role

As a Renewal Manager, you’ll be part of a team of self-motivated, high-achieving sales professionals responsible for renewing and expanding partnerships with FIS Decision Solutions clients across North America. You will work closely with Account Managers and Client Success Managers to drive long-term client retention and growth.

This role focuses on renewing Decision Solutions contracts, strengthening strategic relationships, and identifying opportunities to expand FIS’ footprint within client portfolios. By delivering industry-leading solutions and insight, you’ll help clients enhance and innovate their new account opening operations.

What You Will Be Doing

• Work with existing FIS Decision Solutions clients to retain and grow business relationships

• Identify contracts approaching expiration and proactively initiate renewal and retention discussions

• Develop a deep understanding of each client’s Decision Solutions offerings and service model

• Prepare and present strategic account overviews, highlighting current FIS solutions and opportunities for expansion

• Create, present, and negotiate pricing proposals aligned to client value and long-term growth

• Lead the negotiation and execution of renewal contracts and updated agreements

• Identify and position next-best solutions to meet client’s new account opening needs

What You Bring:

• Strong negotiation, communication, and relationship management skills

• Experience negotiating contracts in the financial services industry

• Ability to engage with senior stakeholders (e.g., Head of Wealth, CIO, COO, Product Leaders)

• Experience with Microsoft Office suite (Word, Excel, PowerPoint, SharePoint)

• Ability to translate client needs into strategic renewal and expansion opportunities

Required Qualifications:

• Demonstrated success in renewals, retention, inside sales, account management, or client relationship management.

• Strong negotiation, influence, and consultative selling skills.

• Experience managing recurring revenue or subscription-based customer relationships.

• Bachelor’s degree or equivalent combination of education, training, and relevant experience.

Preferred Qualifications:

• Knowledge of FIS Decision Solutions products

• Experience with sales-related platforms and systems

• Understanding of regulatory considerations impacting new account opening services (Fair Credit Reporting Act & Gramm-Leach-Bliley Act)

• Experience with contract lifecycle management and complex client negotiations

What We Offer you

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Opportunities to innovate in fintech

• Inclusive and collaborative team environment

• Professional and personal development

• Community engagement opportunities

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.