Business Analyst II, Production Operations

Job Description

We are FIS. Our technology powers the world’s economy, and our teams bring innovation to life.

We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities.

If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the team:

Our back-office team at FIS Brown Deer oversees monitoring and working repetitive tasks for FIS ACH Tracker clients. You'll work with three employees and sometimes remote workers, monitoring the processing of billions of dollars of ACH payments. We are looking for a self-starter who is motivated to take on tasks proactively without constant guidance from managers or team leaders.

Please note: This is a full-time role for Second Shift:

Monday - Thursday: 2pm to 10pm Central Time

Friday: 5pm to 1am Central Time

**may be required to work later, end time is when processing has completed.

Current and future sponsorship are not available for this position

What you will be doing:

In this role, you will be responsible for:

• Submitting ACH processing windows at specific times during the day.
• Validating ACH Batch Processing job on the mainframe in Control-m
• Critical Validation of Files to and from The Federal Reserve and Clearing House
• Completing customers ticket requests to process, stop or reverse ACH payments.
• Each employee is responsible for completing around 50+ tickets daily with 100% accuracy.
• Taking phone calls and answering email from clients in a professional manner. Often helping redirect those customers to the correct support team.
• When a coworker is off, employees are expected to take on additional tasks with an increased workload to ensure all tasks are covered.
• Upon completion of your training, you will be required to work independently on occasion, contingent on daily staffing needs. For instance, Friday nights from 10pm until the close of ACH operations will be staffed by one employee.

What you bring:

• This position requires performing repetitive manual tasks with 100% accuracy at all times.
• Success in this position requires a high attention to detail.
• Looking for someone who is dedicated and reliable.
• Flexibility is important as the job may require employees to come in early or stay late depending on business needs.
• Able to work independently and with a team.
• Computer skills and PC problem solving ability mandatory.

Added Bonus if you have:

• Banking background
• Production/Operations support or computer operations experience helpful.
• Ten-key typing skill set are beneficial
• Comfortable staying focused even on repetitive tasks.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.