Customer Experience Agent (Multichannel)
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 23, 2026.
Join our Customer Experience Team at Vintage.com, where you'll play a crucial role in providing exceptional support to our customers throughout their journey with us. As a Multichannel Customer Experience Agent, you'll manage customer conversations across various channels, resolve inquiries, and ensure a consistently positive customer experience. Your strong communication skills, problem-solving abilities, and attention to detail will be essential in this role.
Missions
- Gérer les conversations avec les clients sur plusieurs canaux, en fournissant des informations claires et précises sur les services de Vintage.com.
- Prendre en charge les demandes des clients depuis le premier contact jusqu'à la résolution, en enquêtant sur les problèmes et en collaborant avec d'autres équipes si nécessaire.
- Identifier les problèmes récurrents des clients et partager les retours d'expérience afin d'améliorer les processus et l'expérience client.
Profil recherché
- A practical approach to customer service, with the willingness to take ownership and follow enquiries through to resolution- Confidence working with colleagues across different teams to find answers and solve customer problems
- Confidence learning and using different digital systems and platforms
- Strong organisation and attention to detail when managing customer information, actions and case notes
- Experience working in a customer-facing role where you have supported customers directly
- The ability to remain calm, respectful and customer-focused when handling complaints, difficult conversations or unexpected situations
- The ability to manage several tasks or customer conversations while maintaining accuracy and service quality
- Strong problem-solving skills and the confidence to investigate an issue before deciding the right next step
- Clear and confident written and verbal communication skills, with the ability to adapt your tone and approach to different customers and situations
- Experience handling complaints or using de-escalation and conflict-resolution techniques
- No specific qualification is required. We care more about your customer-service experience, communication skills, judgement and ability to solve problems effectively
- If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future
- Experience supporting customers across more than one contact channel, such as phone, email and webchat
- Experience working within a contact centre or multichannel Customer Experience environment
- Familiarity with CRM, customer-service or case-management systems
- Experience working within a consumer-facing, retail, e-commerce or re-commerce business