Swim - Swim Instructor

In a nutshell 

This gig is all about delivering exceptional swim classes to children and adults, and ensuring an extraordinary experience for all. You’ll provide a safe environment and guarantee a fun and easy way to learn how to swim. 

A day in the life 

Welcome swimsters (and carers) and help them find whatever they need or whatever they’re looking for. 

Provide heartfelt service and deliver exceptional swim classes in line with our customer experience strategy and brand standards. 

Create an environment where swimsters are so engaged and entertained, they don’t even realise they’re learning to swim. 

Embrace feedback and suggestions to improve swim program delivery. 

Keep the swimsters area safe and clean… considering equipment and surrounds. 

Always advocate water safety and swim survival skills. 

Ensure an overall safe environment for students, carers and all of the team (including you). 

Naturally act as a brand ambassador and comfortably communicate what differentiates our swimsters program from the market. 

Ensure all interactions are warm, queries are answered and feedback handled effectively. 

Find ways to give that little bit extra… especially when it’s unexpected. 

To land this gig… and your ongoing mindset 

You have your AUSTSWIM certificate, relevant experience in a swim school, your first aid, flexibility to work a non-traditional schedule and your Working with Children Check. You may also have your Infant and Preschool Aquatics qual, Access and Inclusion qual or Teacher of Adults qual. A+ for you. 

You have aligned experience. You love to deliver educational (yet entertaining) swim lessons, building trust and safety. You’re well versed across various ages and skill levels. 

You are people-focused. You enjoy teaching children to swim. You’re warm, honest and genuine. Delivering supreme swim experiences makes you feel warm and fuzzy inside.  

You are self-assured. You listen intently. You speak eloquently. You can connect with anyone and you’re comfortable communicating at all levels. You’re authentic when you express yourself. People trust you. 

You are driven. You’re perceptive, you ask questions and you strive to understand. You enjoy solving problems. You are patient, understanding and kind. You’re reliable, efficient with time and can inspire people to improve their swimming ability and technique. 

You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You’re motivated to continually improve. Whatever a member needs, whatever a member is looking for, you help them find it. 

What success looks like 

Be Yourself – be who you really are 

Go Together – work together as one team 

Work Hard – jump in and get your hands dirty 

Dream Big – reach for the sky 

And the additional key result areas for you… 

Employee Experience – connect with teammates… in a way that maximises our employee NPS 

Member Experience – champion the member experience to maximise love levels 

Financial Performance – surpass occupancy expectations and boost memberships 

What we offer you 

One of the world’s most recognised and exciting brands 

A culture that’s all about inspiring people to live an active life 

A free membership for you to workout at our clubs (and one for your buddy after 12 months) 

Discounted personal training 

Special deals with our retail and service partners 

Regular personal and professional development 

Confidential 24-hour support via our employee assistance program 

Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.