Appointment Setter / Data Entry VA

This is a remote position.

Role Overview:

We are seeking a reliable and detail-oriented Virtual Assistant to support our growing beauty business by managing appointment bookings, client follow-ups, and administrative data entry tasks. This role is ideal for someone who is proactive, organized, and comfortable communicating with clients through social media messaging platforms.

The primary focus of this position is converting existing social media leads into booked appointments while maintaining accurate business records.

Scope of Work:

Appointment Setting & Client Follow-up

• Monitor and manage incoming leads from Facebook, Instagram, and TikTok.
• Follow up with existing leads who have previously interacted with the business.
• Turn off the chatbot when manually following up with clients.
• Respond to basic client inquiries via chat.
• Book appointments and update clients as needed.
• Follow provided SOPs and training materials for client communication.
• Target booking at least 2-3 booked clients per month.
• Performance bonuses may be available for exceeding booking targets.

Data Entry & Administrative Support

• Review appointments from Google Calendar and transfer appointment details into Google Sheets.
• Update and maintain the business data tracker accurately.
• Organize treatment information by referencing Google Photos and recording the corresponding brow method or service performed.
• Assist with backlogged data entry and ongoing record maintenance.

Future Responsibilities (As Needed)

• Assist with posting content on Instagram and other social media platforms.

Qualifications

• Previous experience as a Virtual Assistant, Appointment Setter, Customer Support Representative, or Administrative Assistant preferred.
• Strong written English communication skills.
• Comfortable communicating with clients through chat and social media messaging.
• Excellent attention to detail and organizational skills.
• Ability to work independently and follow established SOPs.
• Reliable, proactive, and able to manage repetitive administrative tasks efficiently.
• Basic customer service skills with a friendly and professional approach.

Performance Expectations:

• Maintain timely follow-up with social media leads.
• Ensure accurate and organized data entry.
• Achieve a minimum target of one booked client per month, with a preferred goal of two to three bookings monthly.
• Provide professional and responsive communication with prospective clients.
• A sale starter and has the ability to close sales

Tools Required

• Facebook / Instagram / TikTok
• Google Sheets
• Google Calendar (reference only)
• Google Photos (reference for data entry)

Shifts & Hours

• Starting with a minimum of 10 hours per week; semi-flexible shift
• Work during the client's business hours and time zone to effectively communicate with customers.
• Additional hours may be offered as business needs grow.
• Target Start Date: As soon as possible.