CICD DevOps Support

1. Purpose
This document defines the roles responsibilities deliverables service levels KPIs and governance model for CI/CD DevOps Support across Production DR UAT and SIT environments. The vendor shall provide experienced DevOps engineers responsible for design implementation support and optimization of CI/CD pipelines within the Banks GitHub-based DevOps ecosystem.
2. Scope of Services
Design build and maintain standardized CI/CD pipelines using GitHub Actions.
Implement reusable workflow templates and enforce PR-based branching strategy.
Integrate SonarQube security scanning and quality gates within pipelines.
Manage artifact versioning release tagging and traceability.
Implement Git branching/merging strategies code review workflows and release tagging.
Support cloud/on-prem deployments including ARO/OCP where applicable.
Set up application performance monitoring (e.g. Dynatrace) traces and SLO dashboards.
Automate deployments across SIT UAT and Production environments.
Provide L2/L3 support for CI/CD incidents and perform root cause analysis.
3. Deliverables
CI/CD Pipeline Catalog with ownership mapping.
Standardized reusable pipeline templates.
Monthly DevOps Health Report.
Deployment audit trail and compliance reports.
Incident RCA reports with corrective and preventive actions.
CI/CD process documentation and runbooks