Director, Client Success

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

The Director of Client Success, acting as a Lead for Chile Southern Cone LAC holds a critical position within the Client Services organization, being accountable for the client experience within this Chile Southern Cone LAC This is a senior leadership role as a member of the Client Services Southern Cone leadership team with dual reporting lines to the Chile Southern Cone LAC Country Manager.

This individual will lead a team responsible for managing the postsale and operational relationships with clients by driving client success outcomes. This role is accountable for the service delivery of new products, onboarding new clients, implementations, product adoption, operational support and client optimization.

The Director is expected to provide strategic functional and technical leadership for all the operational activities for applicable clients including the cross functional delivery of systems and services. The Director is responsible for defining and deploying client service strategies across various client types ensuring that Client operational goals and success metrics are understood and achieved.

The Director is accountable for building a high performing and cohesive team aligned to the global Client Success strategic transformation by providing leadership to a team of people leaders and individual contributors. They should do this through coaching setting strategic direction and applying working knowledge of Visa products systems and procedures.

The Director is accountable for personifying the Visa leadership principles while providing guidance to direct reports cross functional staff and senior management to proactively drive Client Success whilst ensuring effective resolution of high priority issues with potential of significant financial implications.

This senior leadership role is an exciting opportunity to be at the forefront of and shape Visa Client Success transformation by leading and developing a high performing team of Client Success Managers to maximize client benefits realization and value from Visa products and services via proactive optimization processes.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Demonstrated expertise at strategically solving complex global cross functional issues evidenced by the exercise of critical thinking and sound judgement

Demonstrated ability to build and maintain outstanding business relationships with internal and external stakeholders at senior and executive management levels

Outstanding ability to strategically steer cross functional teams through high impact unprecedented complex business issues

Demonstrated expertise of AI concepts and applications and how they can be leveraged to create value for Visa and its clients

Demonstrated expertise of leading and managing a team of technical and or professional services professionals

Expert proficiency in the following skills

Building client relationships Build credibility and create trust based relations partner with clients to build their business

Becoming customer centric Listen to and prioritize customer needs to drive value realization and build trusted partnerships

Success planning Build measurable action plans to help clients achieve their business goals and realize value from their products or solutions

Client engagement Communicate clearly and effectively with clients

Proactiveness Think ahead and take action

Critical thinking Take ownership over problems and find creative solutions to complex problems

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.