Product Manager – Internal Billing Platforms

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

We are Visa's Client Experience Billing team, responsible for the systems and experiences that support the billing of billions of dollars annually. In addition to customer-facing experiences, we manage a suite of internal products that enable pricing configuration, incentive management, billing operations, reporting, and financial transparency across the organization.

We are seeking a Product Analyst to help manage and enhance our internal billing platforms. This role will focus on partnering with business and technology teams to improve the tools that support pricing, incentives, reporting, and billing operations.

Responsibilities

• Support product management activities for Visa's internal billing platforms, including pricing, incentives, reporting, and operational tools.

• Gather and document business requirements from Finance, Revenue Operations, Product, Strategy, and Technology stakeholders.

• Analyze existing processes and identify opportunities to improve efficiency, automation, data quality, and user experience.

• Work closely with engineering teams to define requirements, create user stories, and support backlog prioritization.

• Develop a deep understanding of Visa's pricing and incentive processes and the systems that support them.

• Help define product strategy and roadmaps for internal billing capabilities.

• Coordinate testing, validation, and release activities for new features and enhancements.

• Partner with reporting and analytics teams to understand data needs and improve reporting capabilities.

• Measure adoption and effectiveness of internal tools and recommend improvements based on user feedback and operational metrics.

• Facilitate communication between business stakeholders, technology teams, and leadership to ensure alignment on product goals and delivery timelines.

• Support documentation, training materials, and change management activities for new functionality.

• Monitor production issues, identify root causes, and partner with technology teams to drive resolution and continuous improvement.

Qualifications

Qualifications

• 5+ years of experience and Bachelor's degree in Computer Science, Information Systems, Economics, Business, Finance, or a related field; or 2+ years of experience with a Master's degree.

• Strong analytical and problem-solving skills with the ability to translate complex business requirements into product solutions.

• Experience gathering requirements, creating user stories, and working with Agile product development teams.

• Strong communication and stakeholder management skills with the ability to work across technical and non-technical teams.

• Ability to manage multiple initiatives and prioritize competing demands in a fast-paced environment.

• Curious mindset with a passion for improving processes, systems, and user experiences.

• Experience working with data analysis and reporting tools.

• Understanding of financial systems, pricing operations, incentive management, billing systems, or revenue operations is a plus.

• Experience working with enterprise platforms such as Microsoft Dynamics, Salesforce, SAP, Oracle, or similar systems is a plus.

• Fluent in AI technologies such as Claude code or MS Co-Pilot

• Fintech, payments, or financial services experience is preferred.

Preferred Characteristics

• Strong attention to detail and process orientation.

• Comfortable working with complex business workflows and large data sets.

• Ability to influence stakeholders without direct authority.

• Interest in enterprise software and operational platforms.

• Passion for continuous improvement and simplification of business processes.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.