Account Manager (Pharma/MarTech domain)

Role description: As an Account Manager, you will be responsible for driving business growth across the assigned APAC territory by owning the full sales cycle - from identifying and acquiring new customers to developing, expanding and scaling existing accounts. While acting as a strategic partner, you will build long-term client relationships, deliver tailored solutions from Viseven's portfolio, and collaborate with cross-functional teams to ensure customer success and sustainable revenue growth.

Responsibilities:

• Build trusted relationships with customer decision-makers and stakeholders across regions.
• Act as a strategic partner, providing expert advice on Viseven's full portfolio and recommending solutions that address customer needs.
• Develop and execute mid- and long-term account strategies, including growth, upselling and expansion opportunities.
• Manage account profitability, annual and quarterly budget planning, and financial performance.
• Oversee initiatives and projects across the portfolio, ensuring activities remain on track and stakeholders stay aligned.
• Coordinate communication between customers, regional teams and internal Viseven functions.
• Monitor solution and service adoption, proactively address blockers and drive continuous improvement.
• Ensure high customer satisfaction through regular engagement, timely issue resolution and effective expectation management.
• Lead customer meetings, present Viseven solutions and translate high-level requirements into actionable plans.
• Collaborate with Sales and Delivery teams to identify new opportunities and ensure successful onboarding and execution.
• Proactively grow the network within the region for existing and new accounts to ensure Viseven visibility within identified organizations.
• Hands-on coordination, management and execution of digital projects and solutions for the client, with background support from the technical team.
• Sustain existing and develop new opportunities within accounts, including expansion into new divisions and clusters, to increase Viseven revenue.
• Devise a scalable onboarding process for strategic accounts, communicating with decision-makers and stakeholders on the customer side.
• Conduct sales research and identify new sales opportunities.
• Create and implement workflow and process improvements to enhance current operational processes.
• Document processes and maintain sales department records.
• Own the full sales cycle within the assigned territory: proactively hunt and qualify new business opportunities, and lead them through to closing, alongside developing and growing existing accounts.

Required Skills & Experience:

Location: APAC region, Japan preferred

Languages: native/fluent in Japanese and English

• 5+ years of experience in Account Management / Customer Success / Sales in a B2B environment (SaaS, MarTech or enterprise software preferred).
• Proven experience managing enterprise client portfolios with account budget planning and P&L management.
• Strong client engagement skills with the ability to work at both strategic and operational levels.
• Project and account management capabilities, with a focus on driving outcomes and coordinating across multiple teams.
• Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset.
• Understanding of the pharmaceutical industry and digital transformation trends is a plus.
• Experience working with the Japanese market is required.
• Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement.
• Experience with CRM systems (Salesforce or equivalent) and forecasting tools.

Soft Skills:

• Proactivity, curiosity, and eagerness to learn.
• Adaptable and comfortable navigating change.
• Strong listener who communicates clearly and with empathy.
• Team player who collaborates across functions.
• Confident in giving and receiving feedback.
• Able to handle complexity, resolve conflicts, and keep things moving forward.