Relationship Officer

Relationship Officer – 25 Job Vacancy at World Vision International – November 2026

Full-Time

Fixed-Term Contract

Organisation: World Vision International – VisionFund Microfinance Bank (VFT-MFB Limited)

Position: Relationship Officer – 25

Job Location: Arusha, Tanzania

Employment Type: Local – Fixed-Term Employee

Job Category: Banking, Microfinance and Customer Relations

Requisition ID: JR53790

Application Deadline: 25 November 2026

Eligible Applicants: Local Applicants Only

About World Vision International

World Vision International is a global Christian humanitarian organisation with 75 years of experience working to help vulnerable children overcome poverty and experience fullness of life.

The organisation works with children and communities across nearly 100 countries, supported by more than 31,000 staff members. Its work is inspired by Christian values and a commitment to transforming the lives of vulnerable children.

This position will support the operations of VisionFund Microfinance Bank (VFT-MFB Limited), focusing on client recruitment, loan processing, loan repayment management, business growth, and customer service.

Website: www.wvi.org

Job Purpose

The Relationship Officer will be responsible for recruiting creditworthy clients, marketing VFT-MFB loan products and services, processing loan applications, managing loan repayments, and ensuring quality customer service.

The officer will also support branch business growth, maintain good client relationships, and ensure compliance with the organisation’s credit policies and procedures.

Duties and Responsibilities

1. Client Recruitment and Orientation – 30%

• Market VFT-MFB Limited loan products and services and identify potential clients within designated areas of operation.
• Screen clients according to the eligibility criteria for each loan product.
• Train clients on VFT-MFB credit policies and procedures applicable to each loan product.
• Ensure the Branch Manager or Loan Supervisor assesses clients’ understanding of loan policies and procedures.
• Conduct business visits to verify that clients’ businesses generate regular income sufficient to support loan repayment.
• Conduct cash flow analysis, credit investigations, and background investigations to determine clients’ creditworthiness and character.
• Open and maintain client files and ensure all required information is properly documented in accordance with established policies.
• Recruit creditworthy borrowers.
• Ensure that all clients receiving loans have businesses and are residents within the designated areas.
• Ensure all loans are genuinely guaranteed.
• Confirm that clients are well known by local leaders and village authorities.

2. Loan Application Processing – 15%

• Ensure clients read and understand every loan processing form before completing it.
• Assist clients in filling out and completing loan application forms.
• Ensure application forms are properly completed and affixed with clients’ photographs.
• Facilitate deposits of the required cash security savings into the VFT-MFB Limited bank account.
• Ensure clients complete all other collateral requirements according to the policies established for each loan product.
• Complete loan checklists, loan assessment forms, and recommendation forms.
• Present loan applications to the Branch Credit Committee for consideration.

3. Loan Repayment Management and Control – 15%

• Adhere to the organisation’s zero-tolerance policy on loan repayment.
• Ensure loan repayments are made according to agreed repayment schedules.
• Conduct immediate and close follow-ups on all delinquent loans to ensure timely repayment.
• Ensure fines are instituted where appropriate, in accordance with established policies and procedures.

4. Marketing and Business Growth – 10%

• Plan and initiate promotional activities within the branch’s target market.
• Ensure monthly business and performance targets are achieved.
• Act as a good ambassador for VFT-MFB Limited when interacting with the public.
• Maintain and promote a positive organisational image at all times.

5. Customer Service – 10%

• Review legal documents and security files relating to approved loans.
• Develop and maintain good working relationships with clients.
• Ensure the delivery of quality customer service at all times.
• Advise the branch or business centre on client complaints and other customer-care-related issues.
• Address clients’ needs and seek appropriate solutions in accordance with organisational policies.

6. Working Relationships and Organisational Values – 10%

• Maintain personal and workplace safety and report accidents.
• Plan and book leave schedules and ensure leave is taken on time.
• Demonstrate respect and uphold Christian values at all times.
• Uphold VFT-MFB core values and report any violations.
• Take responsibility for personal welfare and work-life balance.
• Attend and participate in devotions and other staff social-welfare activities.
• Contribute to building strong team spirit based on Christian values.

7. Reporting and Information Flow – 10%

• Ensure timely submission of daily and weekly reports to the branch or business centre.
• Provide feedback to branch or business centre staff on strategic issues, business matters, and operational changes.
• Report unethical behaviour to the Audit and Investigation team.
• Implement and communicate audit findings and recommendations.

Safeguarding and Child Protection

World Vision and VisionFund maintain a zero-tolerance policy towards violence, abuse, and sexual exploitation of children and vulnerable adults by staff members or affiliates.

The organisation strictly prohibits the recruitment of individuals with unsuitable backgrounds, regardless of whether their roles involve direct contact with children or vulnerable adults.

All employees are expected to understand safeguarding priorities and participate in ongoing safeguarding training.

Applicant Eligibility

• Applications are accepted from local applicants only.
• Applicants must be prepared to uphold the organisation’s Christian values and safeguarding standards.

How to Apply

Interested and qualified candidates should submit their applications through the official World Vision International recruitment portal using the link below:

CLICK/TAP HERE TO APPLY: CLICK/TAP HERE TO APPLY

Application Deadline: 25 November 2026

Job Requisition ID: JR53790

Applicants are encouraged to submit their applications before the closing date.