Desktop Support Engineer

About Us

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.

Our Core Offerings

- Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience.

- Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance.

- Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management.

- Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health.

- Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.

Founding Team

The founding team - Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi - established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone.

What Sets Us Apart

- Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations.

- Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic.

- Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits.

- 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs.

Key Milestones & Achievements

- Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders.

- Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs.

- Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors.

- Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022).

- Funding Success: Secured over $40 million in investments to drive growth and service expansion.

Future Vision

Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.

Visit Health - Empowering workplaces with accessible, affordable, and impactful healthcare.

Job Overview:

Key Responsibilities:

Firewall & Network Administration

• Configure, manage, and troubleshoot Fortinet FortiGate firewalls.
• Manage VPN connectivity, firewall policies, NAT, and security profiles.
• Monitor network performance and security incidents.
• Perform firewall upgrades, backups, and configuration changes.
• Troubleshoot LAN, WAN, Wi-Fi, DNS, DHCP, and internet connectivity issues.

Active Directory Administration

• Create, modify, and disable user accounts in Active Directory.
• Manage Group Policies (GPOs), Organizational Units (OUs), and security groups.
• Handle user permissions, password resets, and account lockouts.
• Support domain-joined systems and user authentication.

Desktop & End-User Support

• Provide Level 1 and Level 2 support for desktops, laptops, printers.
• Install, configure, and troubleshoot NVR & DVR based Camera.
• Install, configure, and troubleshoot Windows 11 & MAC operating systems.
• Resolve hardware, software, and network-related issues.
• Perform system upgrades, software installations, and patch management.
• Provide remote and onsite technical support to users.

IT Operations

• Maintain IT asset inventory and documentation.
• Coordinate with vendors for hardware and software support.
• Ensure compliance with IT security policies and procedures.
• Assist in backup, recovery, and disaster recovery activities.

Required Skills

• Basic understanding with Fortinet FortiGate Firewall administration.
• Hands-on experience with Active Directory and Group Policy Management.
• Good knowledge of Windows Server administration.
• Understanding of TCP/IP, DNS, DHCP, VPN, VLAN, and networking concepts.
• Experience supporting Microsoft 365 and Windows environments.

Qualifications

• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
• 2-3 years of relevant experience in IT Support, System Administration, or Network Support.