Account Manager (m/w/d)

What we need you for

• You will manage an existing client portfolio and serve as the primary point of contact for commercial and strategic collaboration
• You’ll build strong relationships with the relevant contacts and develop a deep understanding of their goals, challenges, and decision-making processes
• You’ll conduct regular client meetings, coordinate next steps, and follow up on agreed-upon actions. You’ll coordinate client requests with the relevant internal teams
• You’ll identify opportunities for additional products and services and work with the sales team to develop them into concrete proposals
• You keep track of contract terms and renewals and prepare for upcoming decisions well in advance with customers and internal contacts
• You’ll work closely with sales, project teams, product development, and support, and incorporate customer feedback in a targeted manner into the further development of our offerings
• You document customer contacts, agreements, and business opportunities in the CRM and maintain a current overview of the progress of your accounts at all times

Your profile

• You have a degree in business administration, health management, eHealth, or a comparable field. Alternatively, you have completed a business apprenticeship and have relevant professional experience
• You have experience in account management, sales, or serving business clients in the healthcare industry. Experience with software solutions that require detailed explanation is a plus
• You’re interested in digitalization and data usage in the healthcare sector and can quickly familiarize yourself with our products and our clients’ needs
• You communicate clearly and professionally, listen attentively, and can reconcile differing interests to reach a common solution
• You work independently and in a structured manner, set priorities, and reliably meet commitments and agreed-upon deadlines
• You combine a customer-focused approach with business acumen and recognize how to successfully develop customer relationships
• You are proficient in using CRM systems and common Office applications and communicate fluently in German and English