Supervisor, Donor Outreach
At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.
Work Shift (if applicable):
Shift 1 (United States of America)Job Description:
Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission.
Your impact as a Donor Outreach Supervisor is vital. You will actively support Vitalant's life-saving mission by supervising and coordinating daily Donor Outreach activities, ensuring the achievement of assigned daily, weekly, and monthly goals. You will oversee a Customer Service team dedicated to inspiring previous and potential donors to schedule their next donation appointment.
What to Expect
Schedule: Sun-Thurs, Mon-Fri or Tues-Sat. 10:15am-7:15pm (Arizona Time)
Our comprehensive total rewards support you, your family, and your future with
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
As a Donor Outreach Supervisor, you'll get to
- Ensure the delivery of quality customer service to all customers.
- Hire, supervise, train, and evaluate the performance of assigned personnel.
- Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.
- Conduct call quality monitoring and provide constructive feedback and guidance to staff.
- Investigate and resolve donor complaints.
- Compile monthly evaluations and standard reports on Donor Outreach activity.
- High school diploma or GED
- Knowledge of telemarketing techniques required
Two years of related call center experience to include
- One year of Supervisory experience
- Knowledge of blood banking telemarketing technics preferred
Location:
Vitalant Remote Work Phoenix, AZ 85007Job Category:
Sales / Community OutreachContact Information: [email protected]
If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.