Client Onboarding & Lending Analyst

Viva.com is the first Tech Bank in Europe for businesses, serving 29 countries through its pan-European critical infrastructure for payments & banking services.

Viva.com’s offering spans across omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions - including working capital and advance booking financing - alongside fiscalisation services, giving businesses across all verticals access to the tools they need to run their operations efficiently, on a single integrated platform.

Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and local card schemes, local payment systems, and alternative payment methods across Europe.

The Role

The COL Analyst is responsible for the end-to-end management of client onboarding activities, legalization processes, and loan request activities within the Client Onboarding & Lending team. This role operates at the intersection of compliance, operational excellence, and AI-powered investigation, leveraging advanced AI tools, to ensure accuracy, regulatory adherence, and efficiency across all case types.

Key Responsibilities

• Execute client onboarding activities in line with company policies and regulatory requirements, ensuring accuracy and completeness;
• Perform quality checks on identity verification processes, including review of flagged cases;
• Collect and validate customer data, ensuring completeness and resolving missing information when needed;
• Conduct investigations (e.g. representation & UBO checks) to ensure compliance when automated processes are insufficient;
• Maintain up-to-date and compliant customer records through ongoing and ad-hoc reviews;
• Participate in data quality controls and reporting reviews, taking corrective actions where necessary;
• Conduct manual legalization investigations and ensure proper documentation of all steps;
• Verify contract documentation, including accuracy of customer signatures and completeness of required fields;
• Support loan application processes, including data verification, case handling, and coordination with internal teams;
• Manage cases and escalations, resolving customer requests within SLA and maintaining detailed documentation for audit purposes.

At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.

Requirements

• Bachelor's degree in Business, Finance, Law, or a related field is preferred;
• At least 1-2 years of experience in client onboarding, compliance operations, or a related role is preferred;
• Experience with CRM or case management systems; Microsoft Dynamics 365 is preferred;
• High attention to detail, strong documentation habits, and a process-oriented mindset;
• Ability to manage multiple concurrent cases while maintaining accuracy and meeting SLAs;
• Proficiency in AI tools (e.g. Custom GPTs, ChatGPT) for investigations and the ability to critically apply outputs; experience with Dynamics 365, Power BI, and SharePoint is a plus;
• Excellent command of both Greek and English, written and verbal; additional languages are an advantage.

Benefits

Competitive compensation package;

Annual bonus based on your performance and targets’ achievement;

Private health insurance for you and your family;

Top of the Line tools and equipment;

Career development and regular feedback to develop your skills;

Employee Wellness Program like Daily group sessions led by professional coaches