Support Analyst

Location: Pune

Experience: 7–11 Years

About The Role

We are seeking a Support Analyst with strong Azure infrastructure knowledge to manage and support Azure-hosted environments. The role combines cloud infrastructure management, application support, automation, Windows administration, security patching, and database administration. The ideal candidate should be comfortable working across Azure, Terraform, GitHub, Ansible, .NET, and SQL Server environments.

Job Description

The Support Analyst will manage and maintain Azure infrastructure across IaaS and PaaS environments, supporting the deployment, configuration, and maintenance of application components and related software. The role includes providing application support for ROMeo application components hosted in Azure environments.

The position also involves infrastructure automation using Terraform and Ansible, Windows administration, security patching, and software installation. The resource will support SQL Server administration and database backups while working with relevant development and scripting technologies.

Key Responsibilities

• Manage and support Azure IaaS and PaaS infrastructure.
• Deploy, configure, and maintain ROMeo application components across Azure-hosted environments.
• Edit and manage Terraform code and work with GitHub.
• Automate software installation and configuration using Ansible.
• Perform Windows administration and security patching activities.
• Support SQL Server administration and database backups.
• Troubleshoot application and infrastructure support issues.
• Work with .NET, VBScript, SQL Server, and related application technologies.
  
  

Required Skills

• Azure Infrastructure – IaaS and PaaS.
• Terraform and GitHub.
• Ansible for software installation automation.
• Application support, deployment, configuration, and maintenance.
• Windows Administration and security patching.
• SQL Server Administration / DBA and database backup.
• .NET, SQL Server, and VBScript.
  
  

Mandatory Skills

• Angular
• Azure AI
• Azure App Service
• Azure DevOps
• Azure Functions
• Azure Service Bus
• GitHub Copilot
• HTML/HTML5
• Microservices
• Node.js
  
  

Candidate Profile

The ideal candidate will have 7–11 years of experience in technical support with strong Azure infrastructure and application support expertise. The candidate should be capable of independently managing cloud environments, automation, Windows and database administration, while working across application and infrastructure teams.

Benefits Package

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The opportunity to work on exciting and challenging projects with leading clients