D365 CE Solution Architect

D365 CE Solution Architect | Freelance/Contract | 12 months + Possibility for Extension | Brussels, Belgium

About the role

Our client is a leading logistics organisation based in Brussels, currently restarting and further developing a large-scale Microsoft Dynamics 365 Customer Engagement (CE) implementation.

As a Freelance D365 CE Solution Architect, you will take ownership of the overall solution architecture across the programme, helping shape a scalable and robust platform that supports the organisation’s customer-facing operations.

You will work closely with business stakeholders, functional consultants, developers and project leadership to translate business requirements into effective technical solutions. A strong background in Dynamics 365 Customer Service and Contact Center is essential, alongside experience delivering complex D365 CE transformation programmes.

This is an opportunity to play a key architectural role within a major transformation programme, with responsibility spanning solution design, integrations, technical standards and the ongoing optimisation of the D365 CE landscape.

Main responsibilities

• Define and own the D365 CE solution architecture across the programme.
• Design scalable, maintainable solutions within the Microsoft Dynamics 365 Customer Engagement ecosystem.
• Provide architectural leadership across Dynamics 365 Customer Service and Contact Center capabilities.
• Work with business stakeholders to understand customer service processes and translate requirements into effective D365 solutions.
• Design solutions that support complex customer journeys, case management, agent productivity and contact centre operations.
• Define integration strategies between D365 CE and surrounding business systems.
• Provide architectural guidance across Dataverse, APIs, integrations and data flows.
• Work closely with functional and technical teams to ensure architectural decisions are implemented effectively.
• Review and challenge technical designs where required.
• Establish and maintain solution architecture documentation, standards and principles.
• Identify risks, dependencies and opportunities for improvement across the D365 CE landscape.
• Support workshops with business and technical stakeholders.
• Ensure the platform follows Microsoft best practices across scalability, security, performance and maintainability.
• Provide technical leadership throughout the implementation and subsequent optimisation phases.

Requirements

• Extensive experience working as a D365 CE or Dynamics 365 Solution Architect.
• Strong hands-on knowledge of Dynamics 365 Customer Service.
• Proven experience delivering Contact Center or Customer Service transformation projects.
• Experience designing solutions for complex, customer-facing organisations.
• Strong knowledge of Dataverse and the wider D365 CE ecosystem.
• Experience designing integrations between D365 CE and external applications.
• Strong understanding of APIs, data flows and integration architecture.
• Experience working on large-scale D365 CE implementations.
• Strong stakeholder management and communication skills.
• Ability to bridge business requirements and technical architecture.
• Fluent English communication skills.

Desirable experience:

• Experience within the logistics, transportation or supply chain sector.
• Experience with Dynamics 365 Contact Center.
• Microsoft Dynamics 365 or Power Platform certifications.
• Knowledge of Power Automate, Azure Integration Services and Power Platform.
• Experience working within complex enterprise architecture environments.
• Previous experience restarting, rescuing or transforming large-scale D365 CE programmes.

The offer

• Location: Brussels, Belgium
• Contract: Freelance
• Duration: 12 months, with potential for extension
• Start date: ASAP
• Rate: Negotiable
• Project: Large-scale D365 CE implementation and transformation programme

If you’re an experienced D365 Customer Service Architect with a strong background in Customer Experience and Contact Centers, this project offers the opportunity to take architectural ownership of a significant enterprise transformation.

Vivid can provide further details on the programme and discuss how the opportunity aligns with your experience.

Apply below, or click here to view more ERP roles across Belgium.