Client Support & Service Coordinator - HMII

Client Support & Service Coordinator- HMII

Location: Chicago, IL 60621

Pay: $22.20 - $26.64 per hour ($46,176 - $55,411 annually)

Schedule: Full Time, Non-Exempt (40 hours/week)

Work Arrangement: On-site (Hybrid eligible after 180 Days)

About Us: Volunteers of America Illinois is a national, faith-based nonprofit founded over 125 years ago. VOA Illinois delivers strength-based, trauma-informed, gender-responsive, and culturally sensitive programs across the state.

We are a certified Great Place to Work and proudly promote from within - over 50% of our workforce has advanced into new roles within the organization. We continue to innovate and evolve based on the needs of the communities we serve. Check out our careers page to find more opportunities at Careers - VOA Illinois.

Program Overview: Support Services for Veteran Families (SSVF) is a comprehensive housing stability program designed to support Veterans who are experiencing homelessness or are at risk of losing stable housing. The program focuses on helping Veterans quickly secure safe, stable housing while providing the supportive services needed to maintain long-term independence and stability.

We provide:

• Housing navigation and placement assistance to help Veterans locate safe, affordable housing
• Personalized service plans developed in collaboration with Veteran Services staff
• Connections to community resources including healthcare, employment services, and financial assistance
• Landlord engagement and housing advocacy to expand housing opportunities for Veterans
• Housing stability support including case management, referrals, and ongoing service coordination
• Outreach and partnerships with community organizations and local Veteran service providers
• Education and guidance on tenant rights, housing resources, and long-term housing stability

Our goal is to help Veterans achieve safe and stable housing, strengthen self-sufficiency, and successfully overcome housing instability so they can thrive in their communities.

Position Summary: The Client Support & Service Coordinator - HMII provides client-centered case management and support services to individuals and families served by VOA Illinois. Using a trauma-informed approach, this role connects clients to community resources, monitors service plans, and promotes housing stability and overall well-being.

What You’ll Do:

• Provide intensive case management and crisis intervention
• Conduct client intake, assessments, and evaluate psychological, physical, and service-related needs
• Develop and monitor individualized service plans to support client stability, well-being, and progress toward goals
• Conduct monthly home visits and community-based meetings to monitor client needs and service outcomes
• Advocate for clients and connect them with community resources, service providers, and supportive programs
• Serve as a liaison between clients, community agencies, and service providers to coordinate services and referrals
• Educate clients individually or in groups on available services, application processes, and client rights
• Utilize trauma-informed care, active listening, and conflict de-escalation strategies when supporting clients
• Complete accurate and timely documentation in EchoVantage, HMIS, and other required databases
• Collaborate with VOA Illinois staff, vendors, and community partners to ensure coordinated service delivery
• Manage assigned caseloads with strong organization, time management, and responsible stewardship of agency resources
• Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups

Work Environment & Schedule:

• Full-time, in-office position averaging 40 hours per week
• Eligible for one remote workday per week after Initial Training Period
• Community-based travel required (Chicago metropolitan area)
• Valid driver’s license required
• Ability to lift up to 50 lbs.
• Physical demands include sedentary work, computer use, and frequent communication with clients, colleagues, and partners involved in client support.
• Must be able to travel within the community, transport clients when necessary, and assist clients in and out of vehicles

Qualifications

Required:

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field
• 2+ years of experience in case management, human services, or working with vulnerable populations
• Experience with trauma-informed care and leveraging community resources
• Strong communication, collaboration, and de-escalation skills
• Proficiency in Microsoft Office and documentation systems

Preferred:

• Familiarity with local social service resources
• Experience in advocacy, intake, or care coordination
• Experience supporting veterans and military-connected individuals

Compensation & Benefits

We offer a competitive benefits package including:

• Medical Dental, Vision
• 403(b) with employer match
• Generous Paid-Time Off
• On-Demand Pay: Early wage access through Payactiv
• Public Service Loan Forgiveness (PSLF) eligible employer
• Life Insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Referral program

VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.

Reasonable accommodations will be considered to qualified applicants and employees with disabilities upon request.

Pay Range: $22.20 - $26.64 per hour