Account Manager - 60 to 70K€ package + BSPCE
Our team shared’s mission is deploy AI agents to transform how patients and doctors connect
We believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better.
Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care.
Already trusted by 3500+ providers, we’re transforming the patient-provider relationship, one call at a time.
Want to shape the future of healthcare?
Join us !
Discover our company culture and values
Context
Vocca builds AI voice agents that answer patient calls, handle appointment booking and rescheduling, and free up time for medical teams. Following our $25M Series A, we are a team of 50+ across Paris and New York, and 250 healthcare organizations trust us.
Our client base is organized into three segments:
Our 40 largest accounts (hospitals, groups, networks of centers) are managed by two Key Account Managers.
150 to 170 clients are supported by a dedicated team.
In between, 40 to 50 organizations (multi-site centers, specialist practices, regional groups) have strong growth potential.
A center that opens a new site every six months, a surgeon who operates in three clinics: every account in this segment opens the door to others. This is the portfolio you will own.
Your mission
Turn this portfolio into a growth engine: €400K in upsell over the year and 95% retention. You make sure your clients are satisfied and actively using Vocca, then turn their trust into additional revenue: new sites, new practitioners, new facilities.
Expected outcomes
After 3 months:
You master the product, the client journey and our tools
40 to 50 accounts taken over and qualified: satisfaction, sites, opening plans, potential
A written expansion plan for every account with potential
Your first upsells signed
After 6 months:
Portfolio managed autonomously, with a consistent follow-up routine
An up-to-date expansion pipeline in the CRM, sized for the annual target
Key clients and referrers identified and closely followed
After 12 months:
€400K in upsell signed
95% retention across the portfolio
Client feedback consolidated and actionable for the Product and Sales teams
Your responsibilities
Grow every account
Spot opportunities: site openings, new practitioners, new services
Build and execute an expansion plan for each account, from identification to signature
Leverage your clients' networks to open new facilities
Drive satisfaction and usage
Hold regular check-ins with medical secretaries, center managers and practitioners
Track usage and demonstrate impact: calls handled, time saved, service quality
Anticipate risks and take control of tense situations
Coordinate deployments on your new sites
Scope the client's needs before rollout
Hand over cleanly to the Deployment team, who execute
Follow the project through to go-live and adoption
Manage your portfolio
Prioritize by effort and impact, without overlooking clients who are influential in their specialty
Keep a flawless CRM: every upsell is tracked
Bring field insights back to the Product and Sales teams
This role is for you if
Requirements:
2 to 5 years in a client-facing role with a real business dimension: account management, account management on a platform or marketplace, customer success with revenue targets, consulting
You have already grown existing accounts and can quantify your results
Fluent French, good written and spoken English
What we will assess:
Revenue mindset and service focus: you see your job as a growth function, and you care about client follow-up as much as closing
Ownership: you take on an issue, unblock it and see it through
Portfolio thinking: you reason in segments and priorities, not client by client
Relationship building: you build trust with very different people, from medical secretaries to group executives
Rigor: follow-ups, meeting notes and CRM kept up to date without being asked
Nice to have: experience in healthcare, AI or B2B SaaS
This role is NOT for you if
You are looking for a pure hunting role on large deals, and day-to-day client follow-up quickly bores you
You see customer success as support, with no business objective
You need a fixed framework to be effective
Compensation and benefits
€60-70K (fixe+variable). Variable pay is based on your OKRs, weighted mainly on upsell, and paid monthly.
Equity (BSPCE)
Executive contract (cadre) on a forfait-jours basis, with 8 to 12 RTT days per year
Hybrid: 3 days per week at the office (Paris 2nd arrondissement)
MacBook provided
Meal vouchers: €9 per working day (55% covered by the company)
Health insurance: 50% of Alan covered; public transport: 50% of Navigo covered; EGYM Wellpass
Annual offsite and team events throughout the year
Hiring process
Video call with our Talent Acquisition Manager (30 min)
Video interview with Julie, Head of Operations (45 min)
On-site business case with Julie and Hugo (Deployment Lead) (1h)
On-site meeting with Eliott, CEO, and/or Hugo, CTO, followed by a coffee with the team (1h)
Reference checks
Offer
We aim to keep the process within 30 days. You’ll receive continuous feedback throughout.
Why should you join Vocca?
An entrepreneurial adventure, with a supportive, high-energy, execution-focused team
A product already live, with delighted customers in a fast-growing market (healthcare automation, voice AI)
A true scaling phase, with everything still to build
Real responsibilities from day one
We hire people, not roles.
If you're excited about our opportunities but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
We'll be thrilled to receive your application!