Network Operation Engineer- VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an Enterprise Network Operations Lead to provide advanced technical support across enterprise network infrastructure, with a focus on resolving complex incidents, improving network performance and supporting operational excellence. The role is based in Pune within the VNO function and GNO Enterprise Connectivity-Tech Ops department, supporting resilient, secure and cost-effective IT infrastructure across routing, switching, wireless, data centre and security technologies

What you’ll do

• Act as a key escalation point for complex network issues and high-severity incidents across enterprise network infrastructure.
• Lead troubleshooting and resolution for technologies including VRF, BGP, OSPF, EIGRP and ACI.
• Maintain and manage highly resilient, secure and cost-effective IT infrastructure, including Cisco Catalyst, Cisco Nexus, Cisco ACI, Cisco ASR, Cisco Catalyst Center and Cisco Wireless Wi-Fi 6 and 7 networks.
• Provide 3rd line support and ensure timely resolution of network incidents.
• Monitor network performance, analyse capacity reports and identify opportunities to improve network quality and customer experience.
• Support MTTR reduction by managing tickets effectively and focusing on timely service restoration.
• Collaborate with Design, Engineering, NOC, Security, Core, IPBB, Change Management, MIM and CSB teams to deliver network changes, upgrades and deployments.
• Perform root cause analysis and contribute to continuous improvement initiatives.
• Maintain accurate documentation, including network diagrams, configurations and operational procedures.
• Participate in change management processes and apply risk mitigation during deployments.
• Work with vendors for support, escalation and resolution of hardware or software issues.
• Identify opportunities to automate or digitise documentation and improve ways of working for the team.

Who you are

• You have experience in network operations and are confident supporting routing, switching, wireless, data centre and security technologies.
• You have hands-on knowledge of enterprise network infrastructure, including Cisco Catalyst, Cisco Nexus, Cisco ACI, Cisco ASR, Cisco Catalyst Center, Wireless LAN Controllers and Cisco Wireless networks.
• You are experienced with network monitoring tools such as SolarWinds, NetFlow and Wireshark, with additional exposure to tools such as Netcool, Cisco PI or other monitoring platforms.
• You understand ticket management platforms such as Remedy and can support service availability and SLA performance for
• You can work effectively with cross-functional teams and vend
• Experience with scripting and automation tools such as Python or Ansible would be an advantage.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on enterprise-scale network infrastructure across routing, switching, wireless and data centre environments
• Exposure to modern Cisco technologies, including Cisco Nexus, ACI, ASR, Catalyst Center and Wi-Fi 6 and 7 network
• The chance to contribute to incident resolution, service improvement, risk mitigation and operational excellence
• Scope to support automation, documentation improvement and continuous improvement initiatives.

What skills you will learn

• Advanced troubleshooting across enterprise network technologies, including VRF, BGP, OSPF, EIGRP and ACI.
• Practical experience in monitoring, analysing and improving network performance and capacity.
• Change management and risk mitigation practices for network upgrades and deployments.
• Root cause analysis, vendor escalation and continuous improvement methods.
• Exposure to automation and scripting using tools such as Python and Ansible, where applicable.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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