Sales Support Lead-Manager

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

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About this Role

We are seeking a Sales Support Lead to guide governance, cadence, and operational excellence across Business Pre-Sales. The individual will collaborate with stakeholders throughout the Request-to-Cash cycle, ensuring smooth processes, insightful reporting, and alignment with sales strategy for Vodafone Business Unit UK. This role plays a vital part in maintaining functional effectiveness, embedding best practice, and driving digitalisation within Sales Operations.

What you will do

• Ensure delivery timelines are achieved, with clear communication of progress against KPIs and NPS targets.
• Co-ordinate cross-functional Sales Operations activities and maintain alignment across Business Pre-Sales.
• Develop and implement pre-sales domain strategies and training that follow industry best practice.
• Build and maintain strong stakeholder relationships throughout the Request-to-Cash cycle.
• Support the preparation and timely delivery of solutions and quotes to internal sales and business development teams.
• Lead the co-ordination, creation, and adoption of training, enablement, and governance materials for Sales Operations.
• Ensure core systems and records are accurately maintained and governed in line with Sales Operations processes.
• Provide hands-on people management, guidance, and governance to a team of 10+ professionals.

Who you are

• An individual with strong experience managing stakeholders, customers, and complex sales processes.
• Experienced in Sales Support Operations (desirable) with thought leadership and sound decision-making skills.
• Skilled in team governance, providing constructive feedback and supporting career development.
• Professionals with 7-10 years’ experience in global corporates and 10+ years in Commercial, Sales, or Operations environments.
• Experienced in leading virtual teams delivering complex global projects.
• Data-driven with strong analytical and insight capabilities.
• Holding a Bachelor’s degree in Business or Telecoms; an MBA or equivalent qualification is desirable.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunities to influence and improve sales operations across a global organisation.
• Exposure to senior stakeholders and cross-functional teams across the Vodafone footprint.
• A platform to lead impactful governance, cadence, digitalisation, and process improvement initiatives.
• Professional development through leadership responsibilities and strategic project involvement.

What skills you will learn

• Advanced sales operations governance and process optimisation.
• Stakeholder influence and cross-functional leadership at a global scale.
• Strategic planning, data-driven analysis, and business insights.
• Design and delivery of training, enablement, and capability-building programmes.
• Enhanced project management and digital transformation skills.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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