2nd Line IP Network Engineer

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Senior Network Operations Engineer to support the operations and maintenance of the VF-IP Office LAN and VF Core IP networks. This role combines advanced network operations expertise with software development and automation capabilities to improve service reliability, enhance operational efficiency and support the delivery of new network services and projects. The successful candidate will play a key role in troubleshooting complex network issues, implementing automation solutions, maintaining security standards and ensuring high service availability across multi-vendor network environments.

What you’ll do

• Perform operations and maintenance activities across the VF-IP Office LAN and VF Core IP network.
• Collaborate with cross-functional teams to troubleshoot incidents, resolve problems and implement new projects and services.
• Implement and maintain software applications, patches and workarounds to support network analysis and configuration improvements.
• Develop software solutions to automate network service delivery, monitoring and troubleshooting activities.
• Create and maintain scripting solutions that support task automation and automated resolution of potential outages.
• Modify and enhance scripts and software solutions in line with changes to network architecture.
• Deliver services in line with agreed SLA targets.
• Minimise the impact of network changes on service continuity.
• Ensure timely implementation and delivery of new projects.
• Support the implementation and maintenance of network security baselines.
• Provide 24x7 operational support through shift rotations, including regular night shifts.
• Participate in 24/7 on-call support for second-level operational activities.
• Perform operational lifecycle management activities for IP Core and access networks.
• Fulfil standard service requests and perform incident and problem management activities.
• Maintain the availability and operational health of network devices.
• Deliver Core IP project tasks in close partnership with engineering teams.
• Conduct walkthroughs and health checks for IP Core and IP Access network elements.Identify opportunities to improve efficiency through automation.
• Support anti-sabotage prevention requirements within operational processes.

Who you are

• Experience adjusting scripts and automation solutions to support troubleshooting within IP network environments.Ability to debug software solutions used for mitigation and automated incident resolution, including Layer 7 application analysis and packet tracing using Wireshark.
• Strong expertise in troubleshooting complex multi-vendor IP networks.Deep understanding of networking protocols, standards and security technologies.
• Minimum of 3 years' experience managing IP LAN and IP Core networks within a large-scale organisation.
• English language proficiency at an advanced level and German language skills nice to have.
• Cisco CCNA or CCNP certification, or equivalent.JNCIA Junos or JNCIA-SEC certification, or equivalent.Scripting experience.
• Proven hands-on experience with:
  • Cisco IOS-XE, NX-OS and IOS-XR
  • Cisco routing and switching platforms including ASR, Catalyst, ISR and Nexus
  • Cisco Firepower and ASA firewalls
  • Cisco Identity Services Engine (ISE)
  • Cisco wireless solutions
  • Juniper JunOS
  • Juniper SRX firewalls
  • FortiOS
  • Fortinet proxy appliances and FortiManager architecture
  • Infoblox DNS and DHCP platforms
  • Anti-DDoS solutions including Arbor and Radware
  • Deep Packet Inspection platforms
  • Unix, Linux and CentOS systems
  • Cisco ACI environments

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced network automation and software development techniques.
• Enterprise-scale IP Core network operations and lifecycle management.
• Modern network security implementation and operational best practices.
• Automated incident management and service resilience methodologies.
• Cross-vendor networking and infrastructure integration expertise.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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