Planning & Operations Manager-VOIS
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a highly organised and analytical marketing operations professional to improve the efficiency, consistency and scalability of Portfolio Marketing. Based in Cairo, Egypt, the role brings together process improvement, performance reporting, budget administration, platform management and cross-functional coordination.
You will enable Portfolio Marketers to focus on strategy and storytelling by reducing operational friction, translating performance data into actionable insights and establishing effective reporting practices. You will also act as the team’s main point of contact for The Marketing Hub, supporting its availability, security, performance, user experience and continued development.
What you’ll do
Track team performance measures and budgets, creating dashboards and regular reporting cycles that translate data into actionable insights.Own and maintain a single dashboard for team reporting, performance measures and results.identify and implement process improvements that increase the efficiency and effectiveness of Portfolio Marketing operations.Monitor adherence to agreed working practices, including Asana updates, project task structures, delivery standards and feedback collection.Produce monthly team reports and updates, presenting relevant findings to Portfolio Marketing leaders.Act as the team’s main point of contact for The Marketing Hub platform, overseeing day-to-day administration and coordinating with Myles Associates.Help maintain The Marketing Hub’s availability, security and performance, while supporting its continued development.Collaborate with The Marketing Hub customer experience lead to increase engagement and improve the platform’s user experience.Administer the team’s capital expenditure process.Work with Partner Relationship Managers and Finance to track Marketing Development Fund approvals and process payments.Contribute to executive reporting, including quarterly business review materials and leadership meeting presentations.Coordinate and track content production requests across third-party agencies.Organise the logistics for monthly team meetings, including room bookings and team rotas.
Who you are
You have 7 years+ proven experience in marketing operations, business operations or a related operational management role.You can analyse, interpret and summarise complex data, turning it into practical recommendations.You have advanced Excel and Power BI capabilities, including data analysis, modelling, dashboard creation and data visualisation.You can use Microsoft Copilot effectively and create clear PowerPoint presentations for leadership audiences.You are organised, detail-focused and able to manage multiple priorities independently in a fast-paced environment.You take a proactive and collaborative approach to identifying problems, improving processes and challenging established ways of working.You understand marketing operations, performance measures and operational reporting.You have experience with budget tracking, capital expenditure processes or other financial workflows.You have designed or improved processes to increase operational efficiency.You have experience administering platforms or systems and can work effectively with technical stakeholders.You can build productive working relationships with Finance teams, business partners, external agencies and vendors.You communicate clearly in writing and in presentations, including with senior leadership audiences.You understand user experience principles and how they contribute to platform improvement.
A project management certification is desirable.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
The opportunity to shape the operating practices, reporting frameworks and continuous improvement roadmap of a broad Portfolio Marketing team.Exposure to Finance, partner management, leadership teams and third-party agencies across an international organisation.Ownership of visible reporting and dashboard solutions that inform operational and leadership decisions.The opportunity to improve a business-critical marketing platform used to access customer-facing content.A varied role combining analytical work, process design, platform administration, financial coordination and stakeholder engagement.
What skills you will learn
How to develop scalable marketing operations processes and performance frameworks.Advanced dashboard design, data visualisation and insight-led reporting.Platform administration, user engagement analysis and user experience optimisation.Capital expenditure and Marketing Development Fund administration within a global organisation.Executive reporting and presentation development for senior audiences.Cross-functional stakeholder management involving Finance, partners, agencies and marketing teams.Continuous improvement methods for reducing operational friction and improving delivery quality
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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